Sales Associate Service Representative
Resume:
Cindy Spencer Harrington
Fayetteville, NC 28314 USA
Cell: 910-***-****
Email Address: ad5th1@r.postjobfree.com
Typing words per minute: 50
WORK EXPERIENCE:
**/**/*018 – Present: Retired, Self Employed – Owner of Together As One Bridal Boutique, 7716 Raeford Road, Suite D, Fay, NC 28304, 910-***-****. Manage a Bridal Boutique, selling bridal gowns, bridesmaids, Prom, and Mothers of the Bride dresses. Managing many hats, Bridal Sales Associate, Inventory Associate, and operating daily transactions of the store.
01/28/1988 to Mar 30 2018. Hrs per week: 40, Patient Advocate, GS07-0344 -07. Robinson Health Clinic. Fort Bragg, NC 28314, Mr. Adrian Davis, 719-***-****.
Serve as Patient Representative for a free-standing, multi-disciplinary health clinic with a beneficiary population greater than 26,000. Serve as the primary point of contact and liaison for beneficiaries of Robinson Health Clinic (RHC) for issues related to medical programs access to care, clinic operation and services. Provide information and assistance to patients regarding healthcare benefits, options, limitations, cost share (i.e. TRICARE, Healthnet, Medicare, Medicaid and others), assist patients in receiving Social Security due to medical disability. Work directly with Benefit Service Representative to resolve those outstanding questions outside of scope. Interview patients to elicit required information such as eligibility for health care services, benefits, medical condition, preferences and related information. Participate with and make recommendations to the staff and clinic personnel in program and policy planning, development and welfare of the patient/beneficiary population. Exercise working knowledge of various regulations promulgated by the Department of Defense (DOD), Medical Command (MEDCOM) as well as Federal, State, and local laws applicable to health care services to assist beneficiaries. Thorough knowledge of the MEDCEN organization, functions chain of command, and policies and procedures of clinical, departments and services; and command objectives for the Patient Service Representative Program to develop methods and procedures for collecting, tabulating, analyzing and reporting on patient inquires and problems and to identify sources to contact to insure that all issues associated with a complaint are addressed and explained to the patient. This knowledge is also used to conduct studies of specific operations and procedures which are causing complaints to develop and present facts for the commander’s consideration for change. Receive and investigate written and oral complaints from patients who have minor, serious, or potential grievances or concerns.
Cindy Harrington
1997- 2002 Hecht’s Department Store: Work part-time as a Sales Associate within several departments within the store. Womens, Mens, Houseware, and China. Assisted customers with purchasing their items. Provide a great customer service atmosphere.
Education:
4 Year College BS, 1984, Sociology, GPA 3.0, Gadsden State Jr College, Total Credit hours earned quarter: 60. BA, 1994, Public Administration, GPA 3.6, Shaw University, Total Credit hours earned semester: 127, 1977, Walter Hines Page Senior High.
TRAINING:
Certification: 4 Roles of Leadership, Oct 25, 2006, Wedding Planning/Directing, 08/19/04, Starting Your Own Wedding Consultant Business, 06/24/04, Wedding Planner/Consultant, 05/20/04, Fayetteville Technical College.
Records/Patient Admin Privacy Refresher Course (HIPPA) Jul 01 04, Team Development, Jun 03, Power Point 2000-Level1, Jan 03, Exceptional Family Member Program, Feb 03, Annual Briefing For Administrative Professional, Apr 03, Customer Service Train the Training Course, May 04, Leader Education and Development Course (Lead Course) Jul 03, Seven Habits of Highly Effective People, 02, Problem Solving, Aug 02, Process Analysis, Sep 03, Total Quality Management, Oct 03, Self Discipline and Emotional Control, Strategic Plans and Operations, Aug 02,Microsoft Word 98, Microsoft Outlook, Enable, Internet, Power Point, Apr 99. UCAPERS, Oct 00. 126th Finance Personnel Course, May 1999, 18th Personnel Service Battalion Training, Oct 00, PERSTEMPO, Oct 00, MARKS Refresher Training, 1998, Payroll Training 1998, Debt Management Training and Medical Terminology Correspondence Course. Access 2002, Level 1, Mar 18 04, Health Net Safety Storm Alpha and Beta, Jun 04 04, Medical Terminology Correspondence Course.
AWARDS: Commander’s Award for Civilian Service, 3 Jun 98, Achievement Medal for Civilian Service, 26 Feb 97, Exceptional Performance Award 18 Aug 00, Quality Step Increase (3), Most Appreciated Employee (MAE) pin, 99, and various certificates for performance. “Cum Laude” and listed in the Honor Society Publisher. 2004-2206, 4 Cash Awards and several WAMC Braggn' Buttons, 2003-2006
LICENSES/CERTIFICATES:
Licensed Bridal Consultant, Coordinator, and Director/Event Planner NC drivers license
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