Customer Service General Manager
Resume:
Gabriel Santellano
Ready to learn and start working
Los Angeles, CA 90028
ad5tgh@r.postjobfree.com
Hospitality management professional with 15 years of experience focusing on people to drive results
● 15 years of hospitality industry experience as a back and front of house operator
● People first attitude, creating sustainable and successful cultures that drive profitability
● Strong commitment and passion for 100% excellence, 100% of the time Authorized to work in the US for any employer
Work Experience
Jamba Juice General Manager
Vitaligent Company
January 2023 to December 2023
● Conducting interviews, and Hiring, and terminations
● Executed Whole store revamp and grand reopening
● $1 million dollar store, meeting sales goals. Creating memorable Guest relations and customer service at our best satisfaction rate of 98%
● Toast POS systems, Excel, Word, Windows experience.
● Money Handling, Scheduling, orientation meetings, zoom, one on ones and Team member reviews.
● Over all sales and opening and closing of the store.
● Running if store and ensuring safety protocols
Assistant General Manager
Gen Korean BBQ
January 2022 to December 2023
● Run everyday floor, back of house, kitchen, and dining room, Scheduling, inventory, ordering US FOODS
● TIME MANAGEMENT
● Executing Hiring and terminations and disciplinary
● Team leader, Bartender, barback, running, serving, hosting, dishes, and Line cook
● Hospitality Management
● Overall Sales and opening and closing of the restaurant. Customer service
Apprentice/Barista
Maison Kayser - New York, NY
January 2018 to December 2018
● Executed guest service and hospitality
● Setup all stations for service and closed all stations according to company standards
● Maintained the cleanliness and NYC Department of Health standards for the restaurant
● Prepared drinks and fulfill orders for guests
● Utilized product knowledge to introduce and upsell pastries, viennoiserie, and breads to guests Chef Lead Trainer
Cheesecake Factory - CA, NV
January 2016 to December 2017
● Opened 4 new Cheesecake Factories in the capacity of the Chef Lead Trainer
● Managed all food inventory and ordering for the restaurant
● Managed scheduling for back of house staff
● Responsible for maintaining back of house company standards and holding staff accountable through disciplinary action documentation
● Increased labor productivity through training and modification of operational processes
● Trained all incoming prep and line cooks
Personal Chef, House Manager, Child Caregiver
Gabbana Services - CA, NV, CO, WA, LA
January 2005 to December 2016
● Catered private events for clients
● Prepared from-scratch meals on a daily basis for numerous clients
● Managed five homes administratively
● Child care for five family clients
Trainer
Shake Shack - New York, NY
● Trained all incoming staff in both back and front of house operations
● Maintained NYC Department of Health standards in line with Shake Shake policy
● Focused on excellent hospitality and operations to drive sales
● Handled cash management functions
Education
High School Diploma
Union Mine High School
2002
Skills
• 15 years of hospitality industry experience as a back and front of house operator
• People first attitude, creating sustainable and successful cultures that drive profitability
• Strong commitment and passion for 100% excellence, 100% of the time
• Restaurant experience
• Hospitality
• Guest services
• POS
• Customer service
• Hotel experience
• Guest relations
• Cooking
• Cash handling
• Cash register
• Sales
• Conflict management
• Bartending
• Marketing
• Kronos
• Product demos
• Analysis skills
• Interviewing
• Windows
• Social media management
• Childcare
• Upselling
• Cash management
• Barista experience
• Payroll
• Supervising experience
• Shift management
• Leadership
• Serving
• Front desk
• Retail sales
• Google Docs
• Microsoft Office
• Hospitality management
• Retail management
• Inventory management
• Assistant manager experience
• Organizational skills
• Phone etiquette
• Wireless sales
• Restaurant management
• Team development
• Communication skills
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Inventory control
• Food preparation
• Food safety
• Management
• Time management
• Budgeting
• Cost control
• Catering
• Event planning
• Baking
• French
• Pastry experience
• French cuisine
• Food management
• Mentoring
• Expediting
• Kitchen management
• Kitchen experience
• Events management
• Fast casual experience
• Basic math
• English
• Computer skills
Certifications and Licenses
ServSafe
Food Handler Certification
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