Customer Service High School
Resume:
West Haven UT
Whitney
Anderson
***.********@******.***
To secure a challenging and rewarding position in a dynamic organization where I can utilize my skills, experience, and passion to to contribute to the company’s success and further develop my professional growth.
Objective
Bear River High School / High School Diploma . Garland/ Tremonton UT
Education
Finished K-12. Received my diploma May 2014.
Languages • English
Work Experience McDonald’s / Crew member
Jan 2013-Nov 2014
Kept customer and food preparation areas clean and well organized for maximum efficiency.
Preformed opening, closing, and shift change tasks to promote store efficiency. verified items and bagged them for easy transport. frequently sanitized hands and food preparation areas as well as tools to promote safe food handling.
Vicars trucking / Scale house operator
Nov 2014 - Jun 2016
Prioritized loads and weight duties to meet deadlines and maintain quality and safety standard
Take phone calls and direct phone calls and answered questions as needed. Developed work punctuality and preparation for work upon arrival. lifetime / Machine operator
June 2016- June 2017
Compiled reports to help management find and resolve problems. Maintenance knowledge for machinery to keep production running smoothly. Created and maintained detailed daily activity logs. Observe materials and products for quantity and quality. Reviewed documentation and work order requirements. Autoliv / Production associate
Jun 2017-Jun 2019
Practiced safe lock out/ tag out procedures to prevent injury to myself and others.
Maintained proper body mechanics for safe and efficient heavy lifting requirements.
Poduced quality parts in an efficient manner.
Robot and machine maintenance.
Maintained activity logs and special data reports. Walmart Distribution Center / Order filler
Oct 2019-Jan 2020
Body mechanics for heavy lifting.
Retrieve orders from specific slots and organize on pallet for transport. Drive motorized equipment for safe and efficient handling of orders. Retrieve data from over a headset.
Walmart Distribution Center / Visitor Gate
Jan 2020- Oct 2021
Practiced customer service skills.
Called to specific areas to inform them customer was coming. Helped truckers get to correct doors.
Input paper work into their correct spots.
used hand held devices to input documentation.
IFIT Health and Fitness / Customer service rep./ sales/ escalations
Oct 2021-Jan 2023
Respond to customer inquiries via phone, email, and chat in a timely manner. Identify and resolving customer issues, including billing inquiries, product or service complaints, and technical support.
Providing accurate and up-to-date information about products and services to customers.
Maintaining customer records and updating account information as needed. Collaborating with other departments to ensure a seamless customer experience.
Meeting or exceeding customer service goals and metrics, including response time, resolution time, and customer satisfaction ratings. Continuously improving customer service skills and knowledge through training and development opportunities.
Skills Skills
Communication and active listening.
Safety and efficiency.
Hard skills and soft skills.
Problem solving and Decision making.
Leadership and conflict resolution.
Teamwork and Social skills.
7 YRS. Of Customer service skills.
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