Customer Service Support Technician

Kenneth A. Thomas

ad5tfc@r.postjobfree.com 770-***-**** 699 Lees Mill RD, Fayetteville, GA 30214

PROFESSIONAL SUMMARY

A natural communicator with strong motivational skills with the ability to build and lead successful teams. Innovative, hard-working, and approachable IT professional who draws upon an in-depth education, practical experience, and a collaborative approach to bring security solutions. SKILLS

•Communication

•Problem Solving

•Data Analysis

•Computing

•Organization

•Customer Service

•Networking Coding

•Hardware Development

•Operating System Knowledge

•Experienced in IT switch parts and IT ubiquiti

EDUCATION

Brevard College

A+ in Digital Arts

present

Brevard, NC

Sandy Creek High School

•Literary Award

2023

Tyrone GA

•Most Improved Academic Leadership Award

•Scientific Excellence Award

PROFESSIONAL EXPERIENCE

Technical Support Technician

Work Study Student

•Diagnosing Software or Hardware Issues

09/2023 – present

Brevard College

•Installing and Configuring Computer Systems

•Repairing or Replacing Damaged Hardware

•Replacing Parts and Equipment

•Provide Backup Solutions whenever Necessary

•Provide step-by-step Instructions to Fix technological Issues Landscaper

Metro Landscaping

•Operate Grounds Maintenance Equipment

01/2024 – 04/2024

•Install Decorative Stones

•Completing Landscape design and Construction

•General Maintenance Duties

•Lawn care and operating Lawn Mowers

•Performed routine lawn Maintenance duties including grass cutting, lawn edging, and weed pulling

Machine Operator

TRC Talent Solutions

•Troubleshoot Issues and perform Maintenance

01/2022 – 09/2023

Smyrna GA

•Test Operations of Machines Periodically

•Monitoring Equipment

•Fixing issues that appear

•Controlling and adjusting machine settings

•using machine equipment to complete tasks

ORGANIZATIONS

Blankets Of Love Volunteering

•Helped prepare meals to give to people in need

08/2019 – 07/2023

Atlanta, GA

•Received and recorder food donated to the food bank

•Provided excellent service and attention to people of need when face-to-face

•Improved operations by working with team members to find workable solutions LANGUAGES

English

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