Customer Service Graphic Designer
Resume:
SHERIDAN, OR *****
ad5tew@r.postjobfree.com
SHAWNA DUTRA
SKILLS
I am a hardworking employee with management, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
EXPERIENCE
All Occasions Engraving, Urie, WY— Manager
January 2007 - PRESENT
● Process POS transactions, including cash, checks, credit purchases, mobile banking apps, or refunds
● Developed and implemented strategies to increase customer satisfaction and loyalty.
● Created monthly reports for senior management summarizing operational performance metrics.
● Coached, mentored and trained team members in order to improve their job performance.
● Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
● Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Maverick Country Store, Lyman, WY — Store Manager
January 2004 - January 2007
● Process POS transactions, including cash, checks, credit purchases, or refunds
● Coached, mentored and trained team members in order to improve their job performance.
EDUCATION
Lyman High School, Lyman WY — High School Diploma
Class of 1988
REFERENCES
Dorothy Owen 307-***-****
Owner, All Occasions Engraving
Cassie Warren 307-***-****
Graphic Designer, All Occasions Engraving
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