Executive Housekeeper and Quality Control
Resume:
Employment history
Resort Staff Nov **** - Present
The Yurtopian at Wimberley
Addressed guest needs meticulously, maintaining high standards of service Streamlined check-in process, reducing wait times and improving customer satisfaction Optimized space utilization in resort areas with creative solutions Upheld high standards across all resort amenities for superior guest stays Enhanced team collaboration by leading risk mitigation initiatives that preemptively solve problems. Boosted guest satisfaction by introducing efficient task management. Refined guest service protocols to ensure exceptional experiences. Fostered a team-oriented environment to boost morale and efficiency. Lodging/Maintence Manager/ QC 2016 - Sep 2024
The Wildflower Country Inn at San Marcos
Managed daily operations at The Wildflower Country Inn Oversaw maintenance tasks ensuring optimal functionality Implemented quality control measures for enhanced guest experience Streamlined operations, boosting efficiency & guest satisfaction at The Wildflower Country Inn. Enhanced lodging standards, leading to consistent positive guest reviews. Developed new maintenance protocols that reduced downtime and costs. Analyzed guest feedback to tailor quality improvements in service delivery. Trained staff in QC practices, elevating overall service levels at the inn. Mentored staff in service excellence, fostering a culture of quality and efficiency. Skills
Problem-solving
Experienced
Time management
Expert
Adaptability
Experienced
Attention to detail
Expert
Plumbing
Skillful
General Repairs
Experienced
Education
Graduated with Honors May 1994
Travis High School at Austin
Chelsea Dasha
Executive Housekeeper
48 years old, Driving license Tx13110105
Executive Housekeeper with over 8 years of experience in resort and inn management, specializing in maintaining high service standards and operational efficiency. Proficient in problem-solving, adaptability, and implementing quality control measures to enhance guest satisfaction. Adept at leading teams in high-pressure environments to ensure meticulous attention to detail in every aspect of housekeeping and maintenance.
1215 Cypress Drive, Canyon Lake, 78133
************@*****.***
References
Elise Hoffmiester
**********@*****.*** 210-***-****
Sue Myers
********@*****.*** 512-***-****
The Wildflower Country Inn Past Employer
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