Accounts Receivable Customer Service

Kristie E. Fogel

*******.*****@*****.*** - 484-***-**** - Coplay, PA

linkedin.com/in/kristie-elizabeth-fogel-53491aa

Qualifications & Skills

** ***** ** ******** ********** and collections experience in Higher Education

Detail oriented

Experienced multi-tasker with the ability to prioritize

Proficient in Microsoft Office

Experience in cash handling

17 years of account reconciliation experience

Recipient of the Customer Service Excellence Award (Lehigh Carbon Community College)

Work Experience

College Event Planner

Lehigh Carbon Community College, Schnecksville, PA 2024-Present

Enters events into LCCC calendar system

Works with college departments and teams as well as external entities to coordinate and accomplish event objectives

Serves as liaison to all internal and external customers. Responsible for showing facilities to potential prospects from outside organizations

Responsible for helping the requestor coordinate requirements of the event and assisting them with identifying the resources needed: meeting/dining spaces, technology, parking, set-up needs; responsible for coordinating event times and set-up times with Facilities and Maintenance, Caterer, IT (Campus AV), and Security

Calculate room rental fees for outside organizations; work with Business Office in the processing and tracking of payments; maintains records of billing

Calculate room rental fees for outside organizations; work with Business Office in the processing and tracking of payments; maintains records of billing

Utilizes scheduling system to build searches and run utilization reports. Provides annual data on space utilization

Senior Student Accounts Analyst

Lehigh Carbon Community College, Schnecksville, PA 2007-2024

Process student and third-party payments

Assist in overseeing collection efforts of student accounts receivable balances from payment plan arrangements and balances resulting from company invoicing

Engage, manage, and work directly with students to improve collection statistics and lower the organization’s bad debt expense

Assist in overseeing installment payment plan, a plan that permits tuition payments over a semester; monitor prior term plans to ensure all payments are received within provisions of the contract

Provide assurance and protect the College from increasing bad debt by effectively monitoring all plans and preventing any further class registrations for noncompliant accounts

Effectively manage and maintain accurate student data to provide to contracted agencies for further collection and/or legal efforts

Accurately report student residency information to numerous school districts to ensure accuracy of tuition records and provide evidence for district tax invoicing, collection, and enforcement

Prepare daily bank deposits

Reconcile accounts

Key Accomplishments

Process student refunds in excess of $10 million annually

Member of Leadership Team, two- year fellowship

Administrative Assistant

Offutt Woodworking & Designs, LLC, Bethlehem, PA 2005-2007

Provided administrative and customer support to the business

Handled accounts payable, accounts receivable, and purchasing functions

Managed, maintained, and monitored all accounting functions to ensure all transactions were accurately recorded

Managed and processed company payroll and accurately reported and filed all payroll reporting requirements

Premium Services Analyst

Penn Treaty Network America, Allentown, PA 2002-2005

Managed 18 large group policies from a policy reinstatement perspective while pursuing collections and effectively managing all Accounts Receivable

Generated weekly billing reports and distributed them accordingly

Generated duplicate premium notices, including Third Party Notification letters

Assisted Support Analyst with List/Group Bills, which included payment processing and follow-up

Processed reinstatement applications inside of the mainframe system

Issued confirmation of payments, payment histories, and other billing related letters

Gathered Third Party Notification automated letters, generated and mailed bills, and documented policyholder’s files accordingly

Education

Bellevue University, Bellevue, NE

Bachelor of Science: Business Management in 2023

Dean’s List Fall 2022 and Winter 2022, 4.0 GPA

Member of Omega Nu Lambda National Honor Society

Lehigh Carbon Community College, Schnecksville, PA

Associate in Applied Science: Business Management in 2001

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