Customer Service Medical Billing
Resume:
Courtney Dickerson
*** ***** ***** *******, ** **474
***********************@*****.***
PROFESSIONAL SUMMARY
Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy.
Academic Honors Recognition / Honor Roll.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Combine judgement and experience to create sound solutions to resolve problems.
Strong time management skills with ability to establish priorities to meet timelines.
Work as part of a team and maintain a professional and positive work environment.
Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.
Microsoft Office Applications – Word, Excel, and PowerPoint Type 35 WPM.
KEY QUALIFICATIONS
Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs
Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers
Electronic Health Records (EHR) Electronic Medical Records (EMR)
Managed Care (HMO PPO POS) Workers Compensation Insurance Verification Insurance Claim Processing
CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024
WORK EXPERIENCE
Continuum Global Solutions / CVS – Vidalia, GA 04/2024 – 04/2024
Customer Care Coordinator
Handled Inbound calls from Member's about their orders.
Placed refill orders and checked order status.
Estimated copays for prescriptions and verified insurance.
Assisted with grievances & coverage determinations.
Educated on plan design.
Stay at Home Parent – Vidalia, GA 04/2016 – Present
Homemaker
Ensure household duties are completed in a timely manner and manage household budget.
Coordinate medical care, meals, and social activities.
Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
Chicken of The Sea – Lyons, GA 09/2018 – 11 /2020
Assembly Associate / Machine Operator
Continually examined product quality to ensure adherence to quality standards.
Demonstrated teamwork by assisting others as needed.
Ensured and maintained the flow of production and identified operation malfunctions and notified supervisor.
Inventoried and documented quantity and finished products to determine if product orders were complete.
American Income Insurance Company – Pooler, GA 02/2015 – 04/2016
Insurance Agent
Interacted effectively via inbound and outbound calls to sell and upsell insurance policies.
Communicated effectively to gather information, answer questions, identify need for coverage, and issue quotes.
Built relationships and trust with diverse customer base by providing efficient and responsive customer service.
Entered data and kept accurate account information.
Pruitt Health Center – Vidalia, GA 01/2011 – 02/2015
Housekeeper
Observed precautions required to protect guest property, reported damage, theft, and found articles to supervisors, and managed inventory.
Adhered to expected health standards and followed procedure to maintain health and cleanliness standards.
Maintained high level of cleanliness and organization of all areas of the facility.
Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness.
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