Medical Assistant Patient Care

DELIBETH LUNA

CERTIFIED MEDICAL ASSISTANT

Phone: 407- 780-1890 Email: ad5tc5@r.postjobfree.com Address: 1130 Gardanne ct, Kissimmee, FL

OBJECTIVE

Dedicated and driven Medical Assistant with 14 years of experience in delivering direct patient care and medical administrative support. I thrive under pressure, managing excessive workloads in a fast-paced healthcare environment. Currently exploring opportunities in family or urgent care

EDUCATION

Southern Technical College

Orlando, FL.

Associates in Medical Assistant

CERTIFICATIONS

NCCT NCMA

CNA

CPR certified (American red cross)

KEY SKILLS

DETAIL ORIENTED

ORGANIZATIONAL SKILLS

MEDICAL TERMINOLOGY

TECHNOLOGICAL SKILLS

ECW AND EPIC EMR EXPERIENCE

PHLEBOTOMY

SCHEDULING/AUTHORIZATIONS

CUSTOMER SERVICE

LEADERSHIP SKILLS

POC TESTING

PEDIATRIC INPATIENT EXPERIENCE

PEDIATRIC INPATIENT REHAB

ORDERING DURABLE MEDICAL EQUIPMENT

DATA ENTRY

EXPERIENCE

August, 2022 to Current

Medical Assistant/referral coordinator

HCA FL Poinciana Primary Care - Poinciana, FL

Prep and review charts prior to upcoming appointments• reconcile medications• Update H&P during each visit •Perform diagnostic procedures (EKG, UA, HCG) • obtain vital signs • Schedule appointments, • Collect, and process routine laboratory specimens• Assist in preparing and stocking rooms adequately for the next patient• Assist in verifying insurances prior to patient upcoming appointments • Initiate POC testing controls and keep safety logs up to date according to OSHA • Log samples and verify for expiration dates• Triage calls • Address inbound/outbound faxes, emails, and voicemails •Directly communicate with health insurances to coordinate peer to peers for denials and assistances in obtaining authorizations• Create referrals and fax pertaining records to facilities• order durable medical equipment and collaborate with third party vendors • initiate continuation of care calls to hospital discharge patients• Collaborate with the team to meet HEDIS goals

June, 2021 to August, 2022

Surgical Coordinator/MA

HCA FL Osceola GYN/Oncology - Kissimmee, FL (transferred)

Schedule Surgery• Obtain authorizations prior to surgery• Manage providers schedule• Collaborate with hospital to schedule surgeries •Assist in preparing rooms for sterile procedures• Assist in minor procedures• Prepare and stock rooms for patients• Build relationship with local vendors• Directly communicate with health insurances to coordinate peer to peers for denials and assistances in obtaining authorizations• Address inbound/outbound faxes, emails, and voicemails• Coordinate meetings according to the teams availability• Collaborate with other providers to obtain authorization and clearances prior to surgery• Sterilize equipment utilizing autoclave • create and update control and safety logs.

November 2019 to January,2023

CMA - Certified Medical Assistant/ Home Care Coordinator

Nemours Children Specialty care - Orlando, FL (Promoted)

• Assist in ordering DME’s and coordinating deliveries • Coordinate the implementation of all home care services, which includes nursing, physical therapy, occupational therapy, speech therapy and personal care services, to ensure that quality service is provided to meet client needs.• Actively participate in daily Interdisciplinary Team Meetings• Coordinate appointment(s)for to follow up after hospital discharge• Build relationship with local vendor for DME, Home health providers and PPEC’s.• Directly communicate with health insurances to coordinate peer to peers for denials and assistances in obtaining post-acute care authorizations.• Address inbound/outbound faxes, emails, and voicemails• Coordinate meetings according to the teams’ availability• Complete chart reviews within 24 hours for discharge needs for every new admission• Continuously look for ways to improve current workflow for the case management team• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies• Coordinate transportation for hospital discharges• Work directly with EPIC team to assist in restructuring EMR work environment to improve current work flow.

June 2014 to November 2019

Patient Care Technician

Nemours Children's Hospital - Orlando, FL (transferred)

• Work closely with patients, in conjunction with the nurses• Perform basic care for patients, such as assisting them in using the restroom, serving meals or changing bedding• Perform point of care testing• Obtain Vitals• Report abnormalities to the nurse• Assist patients with mobility, gait, and assist in transferring from bed to assistive devices as needed• Provide adequate patient care accordingly to doctors' orders• Work collaboratively with the nursing staff and physicians and effectively communicate and assist with patient and family needs• Assist in mixing enteral feedings as ordered by the provider • Utilized EPIC in recording all patient information and updating EHR• Assist in multiple units as needed to ensure smooth operation and efficiency of the patientcare units• Responsible for all clerical, reception, and secretarial support. Assign incoming patients to rooms as they come available. Collaborate with charge nurses to allocate patients accordingly.

July,2013 to June,2014

Medical Assistant

Nemours Children's Hospital - Orlando, FL (transferred)

• Coordinate patient flow• Review charts and ensure all appropriate documents, and diagnostics reports required to the appointment accompanies the patient to the room• Document all pertinent information.• Performed office procedures, taking vital signs preparing patients for the providers care observing and reporting patient's signs and symptoms• Scheduled appointments, utilized electronic medical records, performed and collect, process, routine laboratory specimens• Assist in preparing and stocking rooms adequately for the next patient• Responsible for updating patient's records and medication reconciliation• Assist in verifying insurances prior to patient upcoming appointments.• Perform point of care testing.

August,2010 to July, 2013

Medical Assistant

Family Physicians Group - Winter Haven, FL

• Review charts and ensure all appropriate documents, and diagnostics reports required to the appointment accompanies the patient to the room • Update H&P• Perform office procedures, aseptic procedures, taking vital signs, prepare patients for the providers care observing and reporting patient's signs and symptoms• Schedule appointments, collect and process routine laboratory specimens• Administered injections and vaccinations as ordered by the provider• Assist in preparing and stocking rooms adequately for the next patient• perform EKG,PFTS and other necessary diagnostic testing in office.

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