Data Entry Human Resources

*

WANIKA L. BLAIR

*** **** *****, ********, ** *3690

Cell 706-***-****

ad5tba@r.postjobfree.com

OBJECTIVE

To utilize my talents in a challenging position with an elite team of administrative professionals dedicated to continuous improvement, progress, and success.

EXPERIENCE

3/2021 – 9/2023, Loan Officer Assistant – Full-Time/40HRS, Movement Mortgage, LLC, Newport News, VA

Performed a full range of administrative support assignments for three Loan Officers & two Loan Processors servicing an average volume of 15-20 clients/loan applications per month.

Requested, retrieved, & reviewed documentation for accuracy & completeness as well as reconciled errors for loan applications.

Assembled, prepared, entered, and submitted loan application packets to our underwriting team to be reviewed for approval.

Utilized a personal computer & software program to extract, revise, & sort information from files, records, & databases.

Corresponded with various individuals/third-party personnel to request/order & obtain information necessary for the loan process.

Maintained and managed various filing systems with pertinent & confidential information/documentation.

Contacted customers, agents, and 3rd parties to provide status updates throughout the loan process.

Resolved customer issues and took appropriate actions concerning them.

Assisted Loan Officers with database management & marketing.

Provided face-to-face meetings with clientele to obtain information & documentation required for loan processing.

Established good rapport & positive relationships with our clientele, our team, and 3rd party individuals.

Served as a liaison for our clientele.

Operated office equipment.

Utilized MS Office Suite – Outlook, Word, PowerPoint, & Excel.

Managed and ordered office supplies and service orders. 11/2015 – 3/2021, Medical Staff Assistant, Riverside Regional Medical Center – Cancer Care Center, Newport News, VA

Provided top-notch administrative support functions & customer service for Radiation Oncology & Hematology/Oncology.

Provided excellent customer service to our visitors and staff.

Greeted office visitors and answers telephones.

Scheduled and confirmed appointments.

Maintained time and attendance of patient appointments. 2

Promptly notified staff of patient arrival.

Ensured availability of treatment information by requesting, retrieving, printing, sorting, updating, filing, and storing electronic records/data.

Ensured pertinent data was properly obtained and entered.

Verified and maintained patient account information such as demographic information, insurance, diagnosis codes.

Documented and processed requests for medical records.

Protected patients’ rights by maintaining confidentiality of personal and financial information while adhering to and maintaining compliance with HIPAA, PHI, & PII guidelines.

Kept patients informed of appointment status if delayed.

Assisted patients in distress by responding to emergencies.

Maintained operations by following policies and procedures.

Maintained office records and files.

Prepared & edited various reports.

Effectively answered and/or referred inquiries.

Received and sorted mail.

Operated standard office equipment to include the PC, copier, fax, and scanner.

Utilized various automated systems to include Mosaiq, EPIC, Sorian, EMR, OAS Gold, AHIQA, & Webscan, & OnBase.

Assisted other team members as needed.

Assisted co-workers in accessing and utilizing various applications and resolving operational problems. 02/2014 – 10/2014, Human Resources Assistant II, Chipton Ross Inc, Newport News, VA

Provided administrative support functions in areas of employee benefits and compensation for more than 38,000 employees.

Provided excellent service to employees with requests and authorizations for Short-Term Disability Insurance, Long-Term Disability Insurance, Family and Medical Leave of Absence (FMLA), and Sickness & Accident Benefits.

Answered telephones and greeted office visitors.

Requested, retrieved, prepared, and submitted sensitive and confidential employee information.

Ensured pertinent data was properly obtained, entered, processed, and documented in the database and employee files.

Ensured documents were in proper format and verified spelling, punctuation, capitalization, & grammar.

Maintained employee’s time and attendance for payroll purposes in relation to Leaves of Absence.

Maintained both manual and automated employee files and records.

Composed letters and packets of information to submit to employees and their supervisors/managers concerning their status for a leave of absence.

Prepared, edited, and formatted various reports in accordance with administrative support functions.

Reviewed policies and procedures to ensure compliance with established guidelines.

Interacted with disability administrators, payroll, medical professionals, benefits, and various levels of management while adhering to and maintaining compliance with HIPAA, PHI, & PII guidelines.

Utilized MS Office to include Word, Excel and Outlook and standard office equipment to include the PC, copier, fax, and scanner.

Utilized several databases systems to include SAP (personnel system), Cypress, CS Stars (employee medical information), and Mainframe TAS (payroll system). 3

9/2010 – 10/2013, Human Resources Assistant II, General Dynamics Information Technology, Fort Eustis, VA

Provided administrative support services to our military personnel in and out processing the military installation.

Processed documentation related to the Servicemen Group Life Insurance (SGLI) (SGLV Form 8286) and Record of Emergency Data (DD Form 93) using the EMILPO database.

Processed various military orders in accordance with established guidelines such as permanent change of station (PCS), military occupational skills (MOS), aviation badge, revocation, amendment, and diversion.

Prepared separation documentation (DD Form 214 and DD Form 220) for Army Reserve and Army National Guard Soldiers attending AIT using the TRANSPROC (Transition Processing) software application.

Ensured documents were properly prepared, edited, and formatted; and verified spelling, punctuation, capitalization, and grammar.

Retrieved, manipulated, sorted, stored, and printed a variety of documents and electronic data.

Maintained both manual and automated employee files and records.

Processed actions such as enrolling Soldiers in the Married Army Couples Program (MACP); request for Airborne Training; and Family Travel.

Processed actions and retrieved data for Soldiers in the Army Training Requirement and Resources System (ATRRS) and Enlisted Distribution Assignment System (EDAS) and the Interactive Personnel Electronic Records Management System (iPERMS).

Conducted briefings related to in and out processing of soldiers and overseas assignments.

Maintained both manual and automated personnel records, collected and compiled sensitive and confidential personnel information and safeguarded PII.

Reviewed policies and procedures to ensure compliance with established guidelines.

In accordance with policy and procedure, provided information to authorized persons/agencies and to all levels of employees concerning various matters.

Effectively communicated with individuals of various levels and outside agencies telephonically, via electronic mail, and personally.

Assisted in compiling daily, weekly, monthly, and quarterly reports as required.

Distributed orders and separation documents to appropriate agencies.

Utilized MS Office to include Word, Excel, Outlook, PowerPoint.

Operated standard office equipment to include the PC, copier, fax, and scanner. 10/2007 – 10/2009, Human Resources Assistant II, Human Resources Dept /Akima Facilities Management, Fort Gordon, GA

Provided quality HR and Administrative services to over 300 employees as well as an array of clientele in various capacities.

Established, input, and maintained the electronic and manual official personnel file (OPF) utilizing the Human Resource Information System (HRIS).

Entered, maintained, retrieved, and submitted a variety of personnel actions and departmental records, reports, forms, and files.

Conducted new employee orientations and performed employee separation and clearance processing. 4

Verified employment eligibility through the E-Verify Government Information System.

Safeguarded and maintained confidentiality.

Requested, prepared, compiled, and submitted pertinent information and documentation for various personnel matters; Recognized and resolved discrepancies.

Retrieved, compiled, entered, and maintained data to produce reports, spreadsheets, and monitor training status; reviewed, classified, logged, and filed resumes/applications

Assigned and classified personnel for placement, position, and requisition utilizing the VURV Information System.

Provided information, guidance, and assistance to management, personnel, and clientele regarding established company policy, personnel practices, benefit inquiries (health insurance, life insurance, 401k, etc.), Leaves of Absence (Family Medical Leave Act (FMLA), and general functions of the HR Department.

Effectively and productively advised Management on various personnel and departmental issues, matters, concerns, counseling, and grievances.

Performed a wide variety of administrative and clerical duties in support of the Projects programs and functions such as: updating manuals on policy and guidelines, attended meetings, and provided informational briefings to the HR staff, conducted research on various matters, ordered, received, reviewed, balanced, and prepared the end-of-month General Ledger Reports for personnel benefits deducted for finance/payroll purposes.

Processed a variety of personnel actions ranging from payroll deductions for federal, state, benefits, 401k loan repay, union dues, imputed income, uniform rental, garnishments, child support; and for performance and classification purposes: full-time, part-time, temporary, permanent, hourly, and salaried reassignments, transfers, conversions, promotions.

Prepared documentation on required forms for funding expenditures.

Maintained, conducted, and reordered inventory of office supplies.

Received, screened, and directed visitors, phone calls, and messages.

Distributed mail and messages recording the receipt, suspense, and completion dates as appropriate.

Corresponded with various individuals via phone and email.

Composed, prepared, and submitted correspondence independently and as directed.

Composed and prepared spreadsheets for various reports and rosters.

Assigned requisition numbers to select candidates utilizing the Vurv System database.

Initiated and reviewed Background Investigations on personnel utilizing the USIS System database.

Prepared and maintained various filing systems.

Utilized MS Office Word, Excel, Power Point, and Outlook.

Operated standard office equipment to include the copier, fax, and scanner. 7/2004-5/2006, Licensed Insurance Representative, State Farm Insurance, Hephzibah, GA

Educated and advised clientele on business matters; Organized, displayed, and promoted services.

Requested, obtained, analyzed, and input data into clientele files & ensured the accuracy of clientele data.

Performed work to establish, maintain, review, correct, reconcile, and close out clientele records for quality control.

Examined, advised, and implemented requests on various business matters, as well as conducted follow ups on the requests; Scheduled and conducted interviews with clientele. 5

Researched problems and concerns and developed solutions. Corresponded with corporate on various matters to determine the next course of action for clientele.

Performed administrative functions such as reviewing and preparing daily reports for record maintenance, as well as briefing co-workers and the agent/owner on daily performance. 4/2001 – 3/2003, Life Skills Coordinator, Army Community Service/Family Advocacy Program, Ft. Leonard Wood, MO

Coordinated, organized, implemented, and instructed a variety of classes and informational briefings on parenting, youth issues, pregnancy, marriage enrichment, stress and anger management, divorce, deployment, and overseas duty for the military community and installation personnel under the general direction of management.

Analyzed and composed information from a variety of complex written materials.

Worked with the Youth Outreach Trainer in planning and implementing Life Skills sessions for the youth, also in identifying contractors for youth services; Maintained a monthly activity logs to submit to management.

Assisted in the coordination and promotion of Drug and Alcohol Awareness Programs (Red Ribbon Week) and Month of the Military Child. Managed the accountability portion of the “Healthy Beginnings” pregnant soldier program; performed the administrative functions of the program.

Composed, prepared, proofread, and edited letters, documentation, reports, and Standards of Operation

(SOP's) utilizing standard office software applications. Researched and recorded statistical data. 12/1999 – 5/2000, Mortgage Specialist, Custom Mortgage Services, Clarksville, TN

Requested, compiled, reviewed, and submitted data to satisfy the established processing standards and procedures for loan closing.

Ordered, reviewed, and analyzed credit reports. • Corresponded with creditors, employers, and clientele to verify information.

Submitted data to various corresponding companies to establish the clientele with the best service to meet their needs.

Researched corresponding companies to ensure legitimacy.

Briefed supervisor and loan officer of processing status.

Performed administrative functions to include recording information such as the number of new applications, loans approved, canceled, or denied, utilizing Excel.

Composed and prepared documents and letters utilizing standard office software applications. Scheduled with attorney's office for loan closings and notified all parties involved. Scheduled appointments and meetings.

Prepared reports, informational papers, fact sheets, and advertisements for display and disbursement. Maintained inventory of supplies and reordered.

1/1996 – 11/1996, Medical Receptionist, Premier Medical Group Surgery & Specialty Center, Clarksville, TN

Provided excellent customer service through the reception of our patients, visitors, and outside vendors.

Scheduled and confirmed appointments.

Confirmed and requested referrals and insurance verification/authorization. 6

Promptly notified our physicians of patient arrival.

Ensured availability of treatment information by retrieving, updating, and filing patient records.

Assisted in maintaining patient accounts by obtaining, recording, and updating personal and financial information.

Protected patients’ rights by maintaining confidentiality of personal and financial information while adhering to and maintaining compliance with HIPAA, PHI, & PII guidelines.

Answered incoming calls and provided information to and for those needing service from the reception area.

Maintained the upkeep of the reception area and front desk.

Comforted patients by monitoring and anticipating anxieties; keeping patients informed of appointment status.

Help patients in distress by responding to emergencies.

Maintained operations by following policies and procedures.

Answered and/or referred inquiries.

Distributed mail and assisted other team members as needed.

Operated standard office equipment to include the PC, copier, fax, and scanner.

Utilized various automated systems.

EDUCATION

Drury University; Fort Leonard Wood, Missouri US;

3 Quarter Hours

Major: Psychology/Sociology

Minor: Business Administration

Draughons Junior College; Clarksville, Tennessee US; 23 Semester Hours

Major: Medical Assistant

Minor: Medical Office

SPECIALIZED TRAINING

Microsoft Access (2000) - Completed 02/04/03 - 02/06/03 Microsoft Excel (2000) - Completed 02/06/03

Microsoft Power Point (2000) -Completed 02/28/03

Anatomy & Physiology I & II (1995-1996)

Medical Terminology (1995-1996)

Insurance & Coding I & II (1995-1996)

Medical Procedures I & II (1995-1996)

Medical Law & Ethics (1995-1996)

LICENSE/CERTIFICATIONS

Nationwide Mortgage License System (2021)

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ADDITIONAL ACHIEVEMENTS

3/2003 - Certificate of Commendation for Exceptional Service - Family Advocacy/ACS - Life Skills Coordinator

2/1996 - Outstanding Academic Achievement - Draughons Junior College - Medical Assistant 4/1995 - Certificate of Appreciation - Red Cross in Wiesbaden, Germany - Volunteer Work

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