Customer Service Business Development

Danielle Zacharewich

ad5tan@r.postjobfree.com 727-***-****

Summary of Qualifications

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I am an enthusiastic administrative professional with excellent interpersonal skills, experience with working as part of a team, and an eagerness to learn and grow.

Professional Experience

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Recruiting Admin- TLG Partners- Tampa, FL 33618 Aug 2023- present

• Screen resumes and applications

• Follow up with candidates in sure all information is updated

• Effective communication skills

• Critical thinking with strong customer service skills

• Efficient planner

• Ability to multi task and work under pressure

• Supports on boarding and off boarding activities Business Development Center Service Representative - Maus Nissan, Tampa, FL Jan. 2022 – Aug. 2023

Field customer calls regarding vehicle issues and appointment scheduling for five Maus Nissan dealerships within the Tampa Bay Area

Provide positive, professional customer service to diverse audiences seeking assistance with their vehicles

Deescalate potential negative interactions with customers in order to clearly understand vehicle issues

Coordinate with vehicle service advisors, team members and management to discuss customer questions, scheduling, and information about vehicle service status

Maintain service appointment schedules for each dealership

Follow up with customers about their previous services and collect feedback

Seek out new customers by informing them of vehicle recalls Danielle Zacharewich

ad5tan@r.postjobfree.com 727-***-****

Service Contract Specialist – Maus Nissan, New Port Richey, FL June 2020 – Jan. 2022

Processed vehicle warranty and service contracts in a timely manner

Communicated with various vehicle manufacturers and in-house accounting staff to move contracts forward

Monitored and maintained multiple contract deadlines Lab Technician - Knight Dental Group, Oldsmar, FL Jan.2020

– Feb. 2020

Sterilized, packaged and restocked retainers, grills, impressions and other dental equipment

Oversaw the distribution of products to regional dental offices

Kept organized records tracking the status of shipments Education

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Pasco-Hernando State College – New Port Richey, FL Keiser University – New Port Richey, FL

Galen College of Nursing – New Port Richey, FL

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