Customer Service Representative

QUANESHIA TAYLOR

470-***-**** — mcdonough, ga - ***53 — ad5tad@r.postjobfree.com

S UMMARY

Professional customer service representative with 5 years of experience in providing exceptional customer service. Possesses strong communication, problem-solving, and customer service skills. Experienced in handling customer complaints, inquiries, and requests.

Reliable Teacher Assistant with a year of experience providing administrative and instructional support in an educational setting. Skilled in developing lesson plans and providing tutoring services. Dependable restaurant crew member with a strong work ethic and a commitment to providing excellent customer service. Experienced in food preparation, cash handling, and cleaning. PROFESSIONAL S K I L L S

• Administrative Support

• Office Equipment

• Teaching

• Information Compilation

• Customer Service

• Training & Development

• Bagging And Packaging

WORK EXPERIENCE

Remote Customer Service Representative Feb 2021 – Present HGS Healthcare LLC

• Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner

• Answering calls for providers, helping with patients insurance needs. Remote Tax Expert Jan 2019 – Dec 2020

Liberty Tax

• Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities

• Provided information about available products and services to clients, resulting in increased business opportunities

• Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions Daycare Assistant May 2018 – Aug 2018

Kids Academy

• Assisted with the planning and execution of special events

• Assisted the Lead Teacher in presenting lesson plans and activities

• Encouraged positive social interaction among children

• Assisted in the development of age-appropriate activities

• Developed and implemented creative activities and games for children to enhance learning

• Assisted with the development of individual education plans

• Assisted with the development of a curriculum to meet the individual needs of each child

• Led music and movement activities to promote physical development

• Developed positive relationships with the children and their families Clothing Assistant Jan 2017 – Mar 2018

Old Navy

• Trained new employees on assembly processes and safety protocols

• Monitored and maintained inventory levels

• Assisted in the development of the annual budget and forecast

• Implemented and managed customer service initiatives

• Folded clothes

Manager In Training Oct 2015 – Nov 2016

Subway

• Followed detailed instructions and recipes for packing specific products

• Collaborated with team members to ensure the efficient and accurate schedules

• Followed company standards for customer service excellence EDUCATION

High School Diploma May 2020

Central Highschool, Macon, GA

C ERTIFICATIONS

•

Contact this candidate