Customer Service Representative

CAROLINE PAUL

PO Box ****, LaGrange, GA *****

Tel: 706-***-**** Ext. 285

Email: ad5tab@r.postjobfree.com

SUMMARY: Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer attitude. With over 15 years of experience and the ability to provide troubleshooting support for all customers.

EDUCATION:

Augusta Technical College - 1998

Vocational Studies

Augusta, GA

Hephzibah High School - 1997

Diploma

Hephzibah, GA

SKILLS:

v Exceptional customer service skills v Skills Management

Leadership capabilities v Decision-making

Multitasker v Interpersonal skills

Active listener / Effective communicator v Adaptability

PROFESSIONAL EXPERIENCE

Frazier’s February 2024 – March 2024 Newnan, GA

Cashier

Handled high volume of cash as well as credit cards, and greeted customers as they came into the store.

Ensured proper scheduling, recordkeeping, and inventory control.

Processed order transactions using the in-store POS system.

Stocked products in preparation for daily customer traffic.

Provided the highest degree of customer service while interacting with customers.

Used tablets or hand-held computers to keep track of inventory.

Opened and closed the store.

Assisted customers and potential customers by answering customers’ questions.

Resolved product and service problems by researching customers’ complaints and following up to ensure satisfactory resolution.

Always remained courteous and calm, even during moments of intense customer displeasure.

Maintained high standards of cleanliness and sanitation.

Consistently provided professional, friendly, and engaging service to every shopper.

Zaxby’s October 2023 – January 2024 Peachtree City, GA

Assistant Manager / Key Holder

Managed all personnel on each shift, including cashiers and cooks.

Inventory management: the management of all food costs.

Insured that all daily, weekly, monthly, and quarterly tasks and checklists were completed correctly.

Daily cash drawers, safe and credits cards were balanced by closing.

Operated the store to meet or exceed budgeted operating goals.

Created an environment of quality within our store.

Lead a team well and coached the performance of others.

Maintained a clean, safe, welcoming environment.

Enthusiastically represented Zaxby’s brand.

Provided friendly, enthusiastic service for all guests.

Accurately completed orders and guest transactions.

Handled cash payments, count, and verified tills, and recorded totals appropriately.

Electrolux / Frigidaire October 2019 – October 2021 Augusta, GA

Customer Service / Escalations Team Member

Provided excellent customer service to foster satisfaction and loyalty.

Developed and implemented proper customer service policy for our store.

Effectively communicated any necessary changes to a customer order.

Recommended merchandise to customers based on needs and preferences.

Worked with customers placing large or specialized orders, providing samples and recommendations, and responding to requests.

Handling face-to-face customer enquiries.

Investigated any discrepancies and solved customer related issues.

Served as an online ambassador for the store answering customer questions or complaints.

Issued refunds or compensation to customers.

Processed a high-volume of cash and credit cards.

Teleperformance July 2018 – May 2019 Augusta, GA

Customer Service Representative

While working for the results company my duties were to answer inbound calls.

Assisted customers with troubleshooting billing issues, payments, and activation of services as well as data entry.

Assisted customers in making payments on accounts and selling up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Consulted with customers to determine best methods to resolve service and billing issues.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Made outbound calls to obtain account information.

Set up and activated customer accounts.

De-escalated problematic customer concerns maintaining calm, friendly demeanor.

Documented conversations with customers to track requests, problems, and solutions.

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