Customer Care Service
Resume:
Laura Hardin
Phoenix *****, 602-***-****
************@*****.***
PERSONAL PROFILE
Seeking a full-time position to utilize my customer care, reception and event management experience, where high standards of customer service are required Attributes
• Excellent communication and organizational skills, remaining diplomatic and calm under pressure in a variety of situations
• Polite, professional and empathetic
• Proactive approach towards assisting customers and resolving issues
• Team player with the ability to build excellent working relationships with colleagues
• Loyal, discreet, hard-working, punctual, adaptable and flexible
• High energy, completer-finisher, high sense of responsibility, “gate-keeper”, systems-oriented, proactive Front of House Manager/Receptionist (3 days)
Holy Trinity Brompton
April 2018 – April 2024, London: Provided full reception support for a staff of @ 300 personnel, mainly dealing with
● answering and progressing phone calls
● meeting and greeting visitors
● dealing with mail and deliveries
● miscellaneous office support as needed
● inspecting the building for maintenance issues
Weddings Coordinator (2 days):
Holy Trinity Brompton
April 2018 – April 2024, London: Booked and coordinated weddings and blessings for couples to marry at Holy Trinity Brompton from initial inquiry to post-event, including
● advising couples through the legal preliminaries to marriage
● coordinating the wedding arrangements with necessary team members
● preparing legal marriage documents and keeping up to date with any new wedding legislation
● updating relevant databases
Europe, Middle East and North Africa Administration Manager (2 days week) Alpha International
April 2018 – December 2019, London: Provided full administrative support for the EMENA department, mainly dealing with
● booking international travel, meetings, external training events, and reconciling finances
● providing resources for international customers
● covering email and helping resolve customer issues Global Alpha Administration Manager (full-time)
Alpha International
February 2014 – April 2018, London: Provided full administrative support for the Global Alpha department, with specific support for three managers, including
● overseeing calendars, booking international travel and coordinating external training events
● producing newsletters and providing resources for international customers Page 2
Global Alpha Training (GAT) Manager (full-time)
Alpha International
June 2010 - February 2014 London: Oversaw logistical requirements for numerous teams of trainers attending international training events involving
● developing and executing the detailed event plans that held all logistical requirements for the events; developed in conjunction with the international coordinators and team.
● delegating workload to internal teams including Production, IT, Maintenance, Bookshop, Music and Volunteers; as well as booking external Caterers and Speakers Manager, Conferences & Events (full-time)
Alpha International
Jan 1995 – June 2010 London: Managed four staff (as well as up to 100 volunteers during the events) involving
● running 12 events each year in onsite venues, and up to 1,500 people at a week-long event held once a year in an offsite venue.
● project management and budget sign-off.
● developing and executing timed, detailed plans holding all logistical requirements for the events, developed in conjunction with the client based on the high-level program
● delegating workload to internal teams
Office Temp (full-time)
Various London-based agencies
Jan 1994 – Jan 1995: Provided secretarial and administrative support in a variety of offices and businesses.
Office Manager, Management Training and Development (full-time) Thomas Cook Travel
Jan 1990 – Jan 1994 London: Provided full administrative support for a team of four, which included organizing training events for global senior management. Miscellaneous Employment
July 1985 – Jan 1990: Provided secretarial and administrative work in temporary agencies. Front of House Steward (part-time, evenings)
1996 – 2024
● acting as an ambassador for the venues, working as part of a team to help patrons with questions, directions; ensuring the health and safety of visitors
● training annually in fire and evacuation procedures and customer care service
● liaising with other members of staff to achieve the best quality of customer care and safety Qualifications
1984-1985 Masters of Education, San Francisco State University, San Francisco, CA, USA 1980-1984 Bachelor of Arts in Liberal Arts, Simpson College, San Francisco, CA, USA March 1991 Certificate in Training and Development, Wolverhampton Business School Interests
Singing, theater, travel, embroidery, genealogy. I have beginner-level Spanish and type at @ 50 wpm.
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