Customer Service Social Media
Resume:
Uquilvia Scott
Tampa, FL *****
ad5t9e@r.postjobfree.com
Results-driven insurance professional with strong sales background and record of exceeding revenue targets with tenacious approach. Stays competitive and successful by remaining agile in face of changing market conditions and customer preferences. Knowledgeable in diverse policy types and effective customer relations strategies.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Member Representative
Teleperformance - Remote
January 2024 to Present
• Interviewed and obtained all required information to quote prospective clients.
• Responded to customer inquiries and issues, maintaining sound sales practices.
• Explained different options to prospective clients and recommended suitable insurance policies.
• Stayed current with ongoing continuing education courses related to insurance products, regulations, or sales techniques.
Licensed Health Insurance Agent
Healthinsurance.com - Tampa, FL
July 2022 to January 2024
• Resolved customer inquiries regarding Medicare plans and coverage options.
• Conducted sales presentations to prospective clients, explaining features and benefits of various Medicare options.
• Conducted follow-up calls with prospective clients who expressed interest but did not immediately enroll in plan.
• Analyzed client's needs and recommended appropriate Medicare plans.
• Ensured seamless enrollment process for clients by guiding them through necessary paperwork.
• Provided exceptional customer service by promptly addressing concerns or issues that arose during enrollment process or after sale was made.
Delivery Driver
Amazon DSP - Brandon, FL
March 2019 to November 2020
Loading, transporting, and delivering items to clients or businesses in a safe, timely manner. Reviewing orders before and after delivery to ensure that orders are complete. Education
High school diploma
Brandon High School - Brandon, FL
August 2009 to May 2014
Skills
• Upselling
• Insurance sales
• Sales
• Customer service
• Typing
• Communication skills
• Computer skills
• Search engines
• Social media management
• Computer skills
• Social media management
Certifications and Licenses
2-40 health
September 2022 to Present
License number: W898009
2044 personal lines
March 2024 to March 2026
Assessments
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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