Data Entry Customer Service

Chanda A. Mason

**** ****** **** – Apt ****

Henderson, Nevada 89074

Email:***************@*****.***

OBJECTIVE

To obtain a position as a Virtual Assistant in the Customer Service field so that I may utilize my skills to assist those who need support in meeting their daily tasks.

HIGHLIGHT OF QUALIFICATIONS

Enthusiastic in helping others meet their goals

Works well under heavy demands/meeting assigned deadlines

Extremely detail oriented with the ability to multi-task and handle large projects

Great problem solving and resolution skills

Extremely comfortable working well with all types of people

PROFESSIONAL EXPERIENCE

March 2008 - June 2009

Internal Revenue Service-Data Transcriber, Atlanta, GA

Assisted in processing tax payer refunds in a timely manner

Performed alpha and numerical data entry tasks to enter tax form information

Entered data accurately with minimal errors to ensure quality

Required to be accurate in data entry to ensure timely pay out of tax payer refunds

Worked under heavy deadlines

Daily quality assurance assessments performed on transcription work

April 2007 - July 2007

AT&T- Sales Associate, Kennesaw, GA

Worked in high volume in-bound call center processing customer requests for new service and transferring existing services, utilized DOS systems

Upsell and offer products to customer that will complement other services

Sold residential services - phone, internet and cellular services along with satellite television services

Calls listened to for quality assurance

September 2006 - January 2007

Raley’s Supermarket, Drug Department Clerk, Newark, CA

Provided customer service assisting customers to ring up their purchases

Assisted with fulfilling camera film development requests, lotto and scratch off card purchases, as well as video rentals

Stocked shelves with health and beauty products, children and adult cold remedies, baby formulas and other items

Kept Department organized and clean

Left in charge to close department and the end of shift, ensured the cash register till was put in the store safe

January 1996 – July 2005

Staff Associate/Engineering Administrator, Oakland, CA/San Ramon, CA

Assisted Service reps with completing orders for business clients

Ensured that all service orders were entered accurately and free of errors via SORD order writing system, ensuring that clients would receive service in a timely fashion

Corrected any errors on service orders when needed and resubmitted into orders system

Maintained a consistent work flow to ensure workflow is completed daily

Assisted 4 plus management level Engineers in ordering specific equipment to complete Central office and remote terminal work

Contacted vendors to make sure equipment is available before submitting orders

Maintained quarterly inventory systems of all equipment ordered

Cross trained to handle work load of co-workers in their absence

Filing all orders and other paperwork

Keeping files organized for yearly audits using DOS based SYSTEMS

RELEVANT SKILLS & ACCOMPLISHMENTS

Customer Service

Consistently and effectively answer customer inquiries

Developed successful and professional approach to providing customer service

Listen and acquire feedback to be sure customers are satisfied with results

Utilizes a professional and sincere voice in handling customer/client

request

Administration

Strong support system for co-workers along with upper-level management

Confidently met deadlines under heavy demands and adapted to change quickly

Distributed work assignments to other employees

Effectively managed workload for multiple persons daily

Data Entry

Protected taxpayer information and followed rules regarding taxpayer sensitive documents

Utilized data entry skills to input yearly taxpayer documents to ensure timely refunds

Managed heavy loads of documents to meet deadlines

Accurately entered data to be reviewed by Quality Assurance daily

Correctly interpreted taxpayer information properly to be entered into data system

ADDITIONAL SKILLS

DOS Systems, SORD Order Writing Systems, Great attention to detail, Strong Organization, Great typing speed and accuracy,

10 Key Alpha and Numeric, Excellent Data Entry Skills, Oral and Written Communication, Organizing and Planning, Proficient in MS Excel,

Proficient in MS Word, Active Listening, Empathetic, Excellent Customer Service

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