Disaster Recovery Relationship Manager

Roni Mulhearn

West Monroe, La • 210-***-****

OBJECTIVE

As a people-oriented leader with a passionate commitment to serving our business needs, I continue to influence teams and drive solutions, while effectively implementing policies and ensuring procedures are updated along with Process Maps, Disaster Recovery plans, Legal & Regulatory assessments and obligations are mapped properly while following all required guidelines. I continue to keep Sr. Management updated in an ever-changing business environment and process/regulatory changes. I thrive working with close-knit teams to deliver clean business results. Proven problem solver focused on the big picture, and able to propose effective solutions to overcome challenges.

PROFESSIONAL EXPERIENCE

JPMorgan Chase Home Finance LLC, Monroe, LA. 04/22 - Present Process Improvement Associate l / MERS Relationship Manager

Collaborate with all lines of business to ensure compliance of procedures, maps, legal & regulatory requests as the liaison between upper management and outside entities

Provide and manage all feedback/reporting to Sr Leadership of all audit, projects, identified risks & escalations

Responsible for identifying gaps in processes and ensuring the LOB is supported and executed the required fix

Working on the present Disaster Recovery Playbook for Loan Admin – Special Processing

Collaborate with Change Management to ensure Regulatory Assessment Level Queue are reviewed and approved for LOB

Responsible for testing of ALM new systems (OPUS X, MSP 2to1)

Responsible for maintaining all audit requirements and relationship needs between MERS and JPMC

o Maintain new training for JPMC Biennial audit requirements

o Maintain audit requirements for yearly attestation & Biennial requirements

o Review, update & certified all LOB procedures & job-aides

JPMorgan Chase Home Finance LLC, Monroe, LA. 11/20 – 04/22

Inventory Manager/Supervisor

Special Processing – Inventory management

Review all department reports to ensure the Supervisors/analysts are completing the process per procedures

Ensuring all required action codes/statuses are utilized within SLA’s

Scrub reports and correct all discrepancies to keep daily/weekly/monthly reporting & Business Review data clean

Create and lead all LOB new hire training for all departments

Review and ensure all procedures and workflow tools are accurate and up to date to remain within compliance

Create and distribute a LOB weekly newsletter to keep all departments informed of dept changes and updates across all lines

Partnered with Document & Business Solutions to create a sFTP process to improve Correspondent lender relationships and improve process implementation

Partnering with Ching Zhao & team to create scorecard, APA & PPT reporting for the LOB

Brought back Mailbox processes from Manila to process LOB collection & correction documents

Supervise the Printer Mailbox team

JPMorgan Chase Home Finance LLC, Monroe, LA. 10/09- 01/21

Supervisor:

Special Processing – National Vendor/Corrections/Collections

Special Processing – DDC – GNMA effective (4/1/19)

Customer Document Processing/PIF

Doc Id / Auto-Indexing

Direct Document Collections

Government Insuring – Initial Data Entry/HUD-1 Audit

CID – Centralized Imaging Delivery

FHLMC Audit

Investment Banking

Repurchase

Government Insuring – HUD-1 Aged Review/Resolutions

o Manage, coordinate, and direct the daily operation of non-exempt & contract employees and supported a processing unit

o Adhere to all state/government regulations

o Experience creating and maintaining a strong risk and control environment

o Analytical, problem solving, organizational and networking skills

o Ability to work in a fast-paced environment with extensive multi-tasking skills

o MIS reporting, analyzing data, trend reporting

o Use reporting to identify high potential and at-risk gaps for RCSA evaluations

o Teamwork, Leadership skills and Interpersonal skills - Actively identify, coach, develop, motivate and support employees, building a strong and effective team

o Work with team members to identify growth opportunities monthly &/or as needed

o Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results

o Strong desire and ability to influence, educate and connect team, partners and customers/3rd parties to technology

o Promote a strong control environment to evaluate, manage and conduct new and existing processes/business by adhering to risk/control expectations, procedures and processes

o Create an environment that encourages team members to provide an exceptional customer experience and a dynamic and inclusive culture

o Budgeting Knowledge

o Assist in maintaining capacity models, staffing plans and budget to improve revenues and expenses and grow the business, while continuing to exceed customer expectations

o Ability to plan & prioritize

o Maintains general operations & productivity improvement

o Maintain KPI and quality scores

o Evaluate workflow prior to QA to ensure adherence of all critical/non critical exceptions/documents

o Experience in collaboration amongst multiple lines of business

Roni Walker Page 2

Home-star Construction, New Orleans, LA. 2/07-06/08

Business Manager

• Work with SBA, Insurance Companies (ICC), & Louisiana Road Home representatives to obtain funds for new construction loans.

• Adhere to all state/government regulations

• Responsible for the opening of title and ensuring any property issues are resolved.

• Assist in the hiring and training of company business managers and sales agents.

• Responsible for the creation of company training manual for new business managers in the Louisiana & Mississippi market.

• Generate PO’s (purchase orders) for sub-contractors and construction co for all purchases, A/P and A/R.

• Responsible for the order and follow through of building supplies.

• Coordinate with factory and builders supply to ensure proper supplies were used. Follow city easement regulations.

• Process timesheets and disburse vendor and payroll checks.

• Responsible for writing all construction contracts and following through to closing clients.

• Work with title companies and attorneys to get clients paperwork completed and filed.

• Order and distribute survey, engineering plans and elevation certificates to construction team, title and insurance companies. Ensure surveys and appraisals were correct and specifically able to accommodate new construction.

• Responsible for the reconciliation of invoices with major builder’s supply business partner for timely accounts payable functions.

• Responsible for meeting and coordinating final order conference between design consultants and project managers. Process final numbers into contract and construction docs.

First United Mortgage, San Antonio, TX. 2002 -2007

Mortgage Broker/Owner

Jack Steele Mortgage, San Antonio, TX. 2000 -2002

Mortgage Officer/Office Manager

Roni Walker Page 3

EDUCATION

University of Bellevue, NE

1991-1993

Business Management

Bossier City Career Institute

1984-1986

Accounting/HR/Business Certificate of Completion

LEADERSHIP AND TRAINING SKILLS:

• Ability to communicate effectively both orally and in writing as they pertain to planning, assigning and supervising the work of staff and providing status reports to senior management

• Take leadership roles in volunteer organizations

• Strong leadership skills

• Ability to timely completions of assigned deliverable

• Excellent organizational and analytical skills

• Excellent communication and interpersonal skills

• Established/proven leadership abilities

• Demonstrates a high level of performance evidenced through annual reviews, bonuses, and recommendations

• Very strong analytical, conceptual and creative thinking, with ability to develop business insights and hypotheses

• Ability to build strong relationships with my peers & senior management, becoming a trusted partner for thinking strategically about the business

• Ability to develop clear, concise and pragmatic findings and recommendations, and prepare and deliver well-designed presentations

• Exceptional interpersonal leadership and influencing skills, and ability to achieve goals without direct control over resources

• Ability to identify and bring together the right stakeholders, resources, content experts and decision makers to meet goals and provide timely updates to stakeholders and collaborators

• Exceptional communication and presentation skills; daily experience presenting to and working closely with senior management

Contact this candidate