Customer Service Store Manager
Resume:
Denise Knight
Charlotte, NC *****
ad5t7b@r.postjobfree.com
I have 24 years of customer service experience working with top industry performers, where I regularly exceeded quarterly sales targets. Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. I have call center experience working for Cpi Security and Spectrum/ Charter communications. I’m looking to advance my skills, and grow with a dedicated company.
Work Experience
Outside Sales Representative
Spectrum - Charlotte, NC
September 2023 to Present
Making outbound phone calls to business customers promoting internet, phone and cable services, reaching monthly sales goals while providing best in class customer service Customer Support Advisor
CPI Security - Charlotte, NC
March 2023 to September 2023
Assisting customers with troubleshooting alarm systems, taking payments, upselling additional equipment, providing excellent customer service
Retail Store Manager
Murphy USA - Charlotte, NC
June 2008 to February 2023
• Leading a team of 10-12 employees, performing inventory counts, completing daily paperwork, taking deposit to the bank, working with vendors to get product in the store, order product for the store using a handheld, creating weekly schedules for myself and team members, reaching target goals, controlling labor and maintenance expenses, growing the business by staying fully in stock, upselling monthly promotional deals, executing monthly sales planner, stocking, cleaning, ensuring excellent customer service Interviewed candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers
• Consistently meet and surpass monthly target goals
• Operations and Store Manager
• Maximize positive customer service experience
• Play an integral role in customer service and overall sales numbers
• Manage 10-12 employees, including scheduling, allocating daily tasks and payroll
• Collaborate with General Manager, vendors and Merchandisers to ensure smooth operations and consistent stock levels
• Manage hiring, scheduling, ordering and inventory duties
• Ensure items are well-stocked for each shift
• Maintain inventory logs and monitor inventory levels for reordering
• Contribute to positive, fun working environment
• Help customers by asking questions and making suggestions for purchases
• Take inventory and place order for restocking as needed
• Track all money received and prepare deposits accordingly
• Resolve customer issues promptly and efficiently
• Create schedule and consider all time-off requests
• Manage inventory and restock as needed
• Run reports weekly and monthly to examine past/current sales and forecast future profits
• Recruit, interview, and hire all sales personnel
• Maintain inventory log and place orders to restock supplies as needed
• Track product performer and adjust expected delivery schedule accordingly
• Motivate and coach 10-12 employees to meet service and sales goals
• Comply with all company-wide safety procedures
• Resolve all employee and/or customer complaints quickly and efficiently
• Evaluate sales personnel on a monthly basis and discuss target goals
• Count cash drawers and make daily bank deposits
• Manage inventory logs and relay information to District Manager
• Assign employees to specific duties to best suit needs of the store
• Assist employees with register during busy shifts
• Greet all customers with warm, friendly welcome
• Stock shelves with delivered part
• Demonstrate clear knowledge of merchandise
• Organize inventory to ensure each package is on time and at the right location Education
Associate's degree in Accounting
Central Piedmont Community College - Charlotte, NC January 2024 to Present
Ged in General Studies
Rowan County Community College - Concord, NC
January 2020 to May 2023
Skills
• Management
• English
• Profit and Loss Control
• Stock Management
• Problem-Solving Strengths
• Accurate Money Handling
• Payment Processing
• ID Verification
• Sales Analysis
• Documentation Expertise
• Staff Management
• Hiring Management
• Customer Service
• Operations Oversight
• Scheduling Knowledge
• Vendor Collaboration
• Budgeting and Cost Control
• Staff Recruitment
• Shrinkage Control
• Inventory Control
• Payroll Administration and Timekeeping
• Price Structuring
• Manage Operations
• P&L Administration
• Sales Promotion
• Vendor Contracts
• Improve Performance
• Hiring and Onboarding
• Team Meetings
• Profit and Loss
• Cash Counting
• Window Displays
• Operational Systems
• Merchandising
• Inventory Demand Forecasting
• Cycle Count Audits
• Special Promotions Planning
• Constructive Feedback
• Interviewing
• Employee orientation
• Payroll
• Recruiting
• Negotiation
• Team management
• Sales management
• Telemarketing
• Retail Management
• Store Management Experience
• Upselling
• Store management
• Cash register
• Merchandising
• Sales management
• Supervising experience
• Cash handling
• Profit & loss
• Leadership
• Sales
• Interviewing
• Recruiting
• Budgeting
• Inside sales
• Operations management
• Outbound sales
• Payroll
• Security
• Technical support
• Typing
• Salesforce
• Customer service
• Marketing
• Windows
• Document management
• Cold Calling
Contact this candidate