Customer Service Representative
Resume:
BRUCE REID
* ********* **, ******** *** *E* · 1-709-***-****
Email · ad5t77@r.postjobfree.com
With over 30 years of experience in the public sector and more than a decade dedicated to customer service, I excel at providing exceptional customer service, offering guidance, and making product recommendations to assist individuals in achieving their goals. I possess strong organizational skills and have a knack for quickly mastering new computer and non-computer systems. I am an initiative-taking and enthusiastic learner who thrives on challenges. I am well-versed in physical labor and actively participate in a variety of sports and outdoor activities including hockey, baseball, soccer, archery, darts, hunting, fishing, hiking, camping, and more. I have a solid mechanical aptitude and have successfully completed home and auto repairs for personal and familial needs. I am confident in my ability to bring value to your organization.
EXPERIENCE
05/2023 TO 05/2024
APPOINTMENT COORDINATOR, MERCEDES-BENZ ST. JOHN’S
• Schedule and confirm service appointments for a team of technicians, optimize time management and enhance daily productivity.
• Communicate with clients to obtain necessary information and accurately documented service requests, facilitating timely and precise completion of work orders.
• Manage detailed records of service appointments, including client details, service history, and technician availability, to streamline future scheduling processes and elevate overall customer satisfaction
01/2023 TO 04/2023
CUSTOMER SERVICE REPRESENTATIVE, HOME HARDWARE
• Assisted customers in locating desired products and providing recommendations.
• Advised clients on product selection based on their needs.
• Monitored and maintained stock levels to ensure availability for customers. 06/2021 TO 08/2022
SERVICE REPRESENTATIVE, TTEC
• Interacted with clients to address financial and technical inquiries regarding mobile devices.
• Assisted clients in identifying the most suitable product to meet their needs. 08/2018 TO 03/2021
CUSTOMER SERVICE REPRESENTATIVE, CANADIAN TIRE
• Assisted customers in locating desired products and providing recommendations.
• Advised clients on product selection based on their needs. 2
• Monitored and maintained stock levels to ensure availability for customers. 04/2019 TO 10/2020
SERVICE REPRESENTATIVE, JOHNSON INSURANCE
• Provided exceptional customer service in a fast-paced call center environment for Johnson Insurance
• Reviewed policies, made changes, and assisted customers in meeting their insurance needs.
• Processed payments and ensured accurate policy holder information.
• Verified policy holders and authorized individuals to act on policies. 06/2016 TO 05/2018
SUPERVISOR FIREARMS, ARCHERY TECH
• Oversaw the repair and adjustment of archery equipment at Coastal Marine
• Provided expert advice on archery equipment to clients.
• Managed relationships with suppliers and managed stocking, displaying, and pricing of stock.
• Supervised staff and interacted with customers at point of sale.
• Organized warehouse and floor stock to improve efficiency in product location. 05/2014 TO 04/2015
FINANCIAL ADVISER, FREEDOM 55 FINANCIAL
• Managed mortgage applications and facilitated client transactions during tenure at Freedom 55 Financial
• Conducted client visits to provide expert recommendations on life insurance, investments, and financial strategies.
01/2013 TO 04/2016
TAX PRO (SEASONAL), H&R BLOCK
• Demonstrated exceptional organizational skills by efficiently gathering, verifying, and inputting client information into computer systems during the tax seasons.
• Ensured strict client confidentiality protocols were always followed to maintain trust and integrity.
11/2012 TO 03/2013
MORTGAGE ADVISER, MORTGAGE ALLIANCE, SHORELINE MORTGAGE
• Facilitated mortgage application process for clients.
• Analyzed and interpreted credit reports to assess financial suitability.
• Resolved credit and approval issues promptly to ensure successful mortgage approval. 09/1981 TO 10/2012
RESIDENTIAL ASSESSOR, MUNICIPAL ASSESSMENT AGENCY
• Conducted property inspections to accurately assess valuation.
• Managed all aspects of real estate including zoning, land, construction, sale, assessment, and appeals.
3
• Utilized sales data and market rent information to determine property values.
• Organized workloads for self and team members
• Tracked work progress in multiple towns.
• Assisted municipalities in street numbering along existing roads and from plans.
• Facilitated communication and documentation for various real estate transactions and assessments.
05/2011 TO 10/2012
PLUMBING ASSOCIATE, HOME DEPOT
• Provided expert advice on plumbing repairs and installations at Home Depot
• Managed incoming and outgoing stock related to plumbing products.
• Assisted customers in finding solutions for their plumbing needs. SKILLS
LANGUAGES
• English
COMPUTER SKILLS
• Microsoft Office
• Sharepoint
APPOINTMENT SERVICE SOFTWARE
• CDK Global
• CDK Service
• Xentry
• Xtime
• Fleet Line Planner
• EVA Mercedes Benz
STRENGTHS
• Detail oriented
• Strong communications skills
• Ability to multitask
• Customer service
• Exceptional organizational abilities
• Excellent time management
REFERENCES
Jordan Howard - General Manager
LAND ROVER NEWFOUNDLAND
ad5t77@r.postjobfree.com
Tammy Stewart - Controller
MERCEDES-BENZ ST. JOHN’S
ad5t77@r.postjobfree.com
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