Customer Support Data Entry

Genice Ghant

214-***-**** *******@***.*** **** Spring Water Dr. Lancaster, TX 75134

SUMMARY OF QUALIFICATIONS

Award-winning Accounting / Administrative professional specializing in administrative, financial, and customer support services

Accounts Receivables

Records Management

Regulatory Compliance

Bookkeeping Auditing

Account Reconciliations

General Ledger Codes

Issue Resolution

Vendor/ Client Relations

AS 400 System

Data Entry/10 Key

Microsoft Office

Keyboarding 50 wpm

Debit/Credit Reconciliations

Outstanding Team Player Award

PROFESSIONAL EXPERIENCE

Brenntag Southwest Lancaster, TX 2014-2023

Accounts Receivables Specialist

Monitor customer accounts and communicate with customers to ensure timely payments, maintain a high level of professionalism and attention to customer service

Review the credit queue for prompt resolution of orders going on credit hold and ensure action is taken before the shipment date

Maintain complete and accurate records for all accounts, process manual credit cards transitions, manage credit risk using internal and external information to establish credit lines

Borden Business Service Center Dallas, TX 2012-2014

Route Settlement Clerk

Perform daily audit review for company routes ensuring that all hand held import files uploaded timely and accurately into company’s financial systems

Communicate with distributors routes supervisors at branch locations via phone, email or fax to resolve all route over/short balances daily

Verify Proof of delivery (POD’s)/prepare payroll deductions (PRD’s adjustments information for cash and/or product shortages as needed for management approval

Continental Cabinets LLC Dallas, TX 2007-2010

Customer Support Specialist

Promptly answer-incoming calls from customers requiring problem resolutions, by providing courteous and professional assistance to customers in a timely matter

Process, enter, and check special orders/responsible for load delivery issues, freight claim request, handling discrepancies and return authorization for damages and short shipments

Ship point of Purchase to new stores, scheduled appointments for weekly truckloads/work directly with all facts of the business including production, scheduling, manufacturing, sales departments

EDUCATION

Administrative Assisting Program Executive Secretarial School, Dallas, TX

High School Diploma W.B Ray High School, Corpus Christi, TX

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