Sherlindra Alexander Customer Service
*** **** **. ****** *****-972-***-**** –
ad5t69@r.postjobfree.com
Objective I’m looking to further my career and Have a stable job that I can advance in and make me and my kids proud. I am a very good listener, hard worker and also a fast learner. I love helping others and my friends come to me for advice. Making others' day is a passion of mine. I am a visual learner so I am quick to catch on and I’m open to learning new things in life that can advance my career and help me better in my job role as well as in life. Experienc
e
Cashier
Wal-Mart Supercenter, Dallas TX
September 2008 –August 2016
Make money transfers with cash register
Check out customers and greet them
Keep are nice and clean
Comcast
Comcast, Denton TX
March 2013 – June 2015
Taking inbound calls
Setting up orders for customers
Completing orders and making installation
appointments
Scheduling and rescheduling dates if someone has canceled or requested change
Escalating issues to proper department
Documenting information of calls and orders incoming and outgoing
ORDER CONSOLIDATION
Kohl’s E-fulfillment, Desoto TX
September 2016 – December 2016
Completing orders to be shipped out for customers
Using the Rf Scanner to locate merchandise and complete orders
Put make merchandise and enter in into the database for inventory to be placed and shipped out and also fix any orders that was wrong lost or damaged and locate it Customer Support
ComCast Communication, Arlington TX
January 29, 2017- February 27 2019
Helping customers technical issues and solving problems with orders And services.
Answering phone calls and setting up plans for new customers Cashier
Krogers Forney, TX
July 1,2022-October 13,2022
Helping customers with groceries and money transactions and assisting customers
When they needed help
REMOTE CUSTOMER SERVICE AGENT
TTEC SOLUTIONS New Britain, CT
Oct. 22-June 19, 2023
Provided information to customers and assisted with Health Coverage Addressed customers courteously using suitable methods and coming back with answers to questions or problems
Answering general questions
Escalating accounts when there is a problem
Logged details of call using coorest protocols
Maintained logs and documentation of detailed information if incoming and outgoing calls
Investigated and research issues to determine root problems and to provide resolution
Remained open to feedback from supervisor and peers to build and improve skill set
REMOTE CUSTOMER AGENT
BCFORWARD- Louisiana, TX
JULY 19, 2023- PRESENT
Helping customers with applying for Medicaid
Helping Customers with Renewal
Addressing customers courteously using suitable methods Answering general questions
Documenting detailed information in incoming and outgoing call using correct protocol
Uploading important information for Applications and renewal Engaging with team to help each other and build or skills and performances
Loves feedback from supervisor and peers
Keeping up with meetings and updates for job and about the job Helping customers with concerns and getting them to the right place Educati
on
Hs Diploma
Lake Highlands, Dallas Tx
2006
Certificate in computers and typing at 40 wpm
Interests I love working with computers. Helping other in anyway I can Referenc
es
References are available on request.