Customer Service representative

CARLOS BLANCO

323-***-**** • ***********@*****.*** • 90027

EXPERIENCE

AVP Solutions Los Angeles, CA

Sales Representative October 2023 – Present

Engage with potential clients to understand their needs and present solutions that align with our products and services

Build and nurture strong, long-lasting client relationships to foster trust and loyalty

Effectively communicate the value proposition of our products and services to potential clients

Manage the end-to-end sales process, from initial contact to closing deals

Utilize CRM tools to track leads, manage accounts, and monitor sales activities

Efficiently input, update, and maintain accurate data into the designated database and systems

Retrieve and update information from various sources to keep records current and up-to-date

Fed Ex Ground Los Angeles, CA

Delivery Driver September 2022 – October 2023

Provide customers with a high level of customer service through daily in-person delivery services

Distribute packages accurately to customers by applying attention to detail regarding customer shipping information

Detailing and archiving deliveries through a scanner to ensure record of completed deliveries

Frequently lift and walk packages of 40lbs or more to designated locations

Maintain communication with station dispatchers by reporting all customer queries

Loews Hollywood Hotel Los Angeles, CA

Front Desk Agent June 2019 – September 2022

Demonstrated a high degree of hospitality by providing a warm and welcoming demeanor to all the guests and interested parties

Exceeded client expectations by anticipating guests wants and needs for present and future stays

Resolved daily phone queries by assessing circumstances, empathizing, and offering assistance

Informed guests on local city and hotel information with an elevated level of professionalism

Cared for workspace area by cleaning and restocking all hospitality and office items

Recorded guest comments during their stay on a hospitality database to communicate information across various departments

Followed hotel protocol when handling money by accurately counting cash till daily

Adhered to security and emergency procedures calmly and efficiently when situations arose

Used Microsoft office apps to communicate related hotel news and updates

Starbucks Los Angeles, CA

Shift Supervisor June 2014 - June 2019

Managed inventory metrics by accurately creating daily orders and keeping a fully stocked store

Led and managed customer service team ensuring excellent service toward guests

Resolved customer inquiries by communicating thoughtful solutions to maintain the Starbucks standard of customer service

Ensured a high standard of cleanliness by delegating duties to team members

Provided a successful fast paced store by managing a team of 10 team members per shift

EDUCATION

John Marshall High School, Los Angeles, CA 2006-2010

California State University, Los Angeles, CA 2010-2015

oBachelor of Science in Chemistry – Degree not finished

SKILLS

Language: Spanish

MS Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, SharePoint, and OneNote

Receptionist: Photocopying, faxing, printing, analytical, attention to detail, phone etiquette, strong verbal, and written skills

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