Data Entry Customer Service

Lidia Mendoza

Excited to start new career in need

Lawndale, CA

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and reliable customer service rep with strong ability in data entry. Offering heavy phones and entering all salesman purchase orders. Highly organized, proactive and punctual with team- oriented mentality.

Willing to relocate to: Compton, CA - Torrance, CA - Culver City, CA Authorized to work in the US for any employer

Work Experience

Logistics Coordinator

Energy - Carson, CA

October 2023 to October 2023

Put all truckers paperwork together,use EDI,data entry input for port of Los Angeles Emergency Roadside Assistance

AAA Auto Club Enterprises - Long Beach, CA

December 2022 to March 2023

Call center agent

Phone calls,data entry,geographic

Dispatch

Cashier/Customer Service

CVS Health - Hawthorne, CA

April 2021 to September 2022

Cashier,obtain coupons for purchase discounts,ask to have guest join rewards card,correct change given Administrative /Receptionist/CSR

TAP Worldwide LLC - Compton, CA

May 2003 to August 2022

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Identified and corrected data entry errors to prevent duplication across systems.

• Reviewed and updated account information in company computer system.

• Followed data program techniques and procedures to maintain data entry requirements.

• Reviewed, corrected or deleted data, verifying customer and account information.

• Contacted customers via phone or email to address data inquiries.

• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.

• Identified, corrected and reported data entry errors.

• Resolved customer issues

• Worked in the inbound call center

• Managed customer accounts

• Greeted customers

• Handled reservations

• Conducted customer service surveys

• Booked appointments for clients

Customer Service Representative

Steelhorse Automotive - COMPTON, CA

August 1995 to May 2003

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Demonstrated excellent communication skills in resolving product and consumer complaints. Education

College level in Emergency Management

AAA - Long Beach, CA

December 2022 to March 2023

High school diploma in Business

Westminster High School - Westminster, CA

September 1986 to June 1989

Skills

• Organizational skills

• Customer Account Management

• Data entry

• Customer service

• Communication skills

• Customer support

• Call center

• Cold calling

• Accounts receivable

• Accounts payable

• Accounting

• Workday (3 years)

• Kronos

• EDI (10+ years)

• Microsoft Outlook

• Employee Orientation

• Shipping & receiving (5 years)

• Logistics (1 year)

• Inventory management (5 years)

• Microsoft Dynamics 365 (3 years)

• Outbound calling (10+ years)

• Cash register (10+ years)

• Phone etiquette

• Office Management

• SAP

• Supply Chain

• Project Management

• HRIS

• Workday

• Microsoft Excel

• Administrative experience

• Account reconciliation

• Microsoft Word

• Sales

• Leadership

• Salesforce

• Account management

• Assembly

• Manufacturing

• ERP systems

• Office experience

• Front desk

• Typing

• QuickBooks

• Spanish

• Microsoft Powerpoint

• Computer skills

• Writing skills

• Dispatching

• Bilingual

• English

• Freight

• Microsoft Office

• Time management

• Filing

• Medical administrative support

• Accounting software

• Computer literacy

• Analysis skills

• Quality assurance

• Negotiation

• Accounts receivable

• Office management

• Production planning

• Supply chain

• 3PL

• Freight paperwork

• Purchasing

• Forecasting

• Windows

• Databases

• Order fulfillment

• Accounting

• Construction

• Power BI

• Word processing

Languages

• English - Fluent

• Spanish - Intermediate

Awards

10 year anniversary employee

February 2014

Award for long term employment

4 wheel parts wholesalers .

Certifications and Licenses

Emergency road side assistance

December 2022 to March 2023

Call center for emergency roadside assistance

College level courses,was remote 2 monitors

Geography city's and streets and fwys roads

Hwy

Accidents as 911 calls for AAA

Driver's License

CDL

CPR Certification

CPA

Assessments

Medical receptionist skills — Completed

November 2023

Managing physician schedules and maintaining accurate patient records Full results: Completed

Administrative support professional fit — Proficient March 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Verbal communication — Completed

April 2023

Speaking clearly, correctly, and concisely

Full results: Completed

Basic computer skills — Completed

December 2023

Performing basic computer operations and troubleshooting common problems Full results: Completed

Sales skills — Completed

September 2023

Influencing and negotiating with customers

Full results: Completed

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Scheduling — Completed

November 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Work style: Conscientiousness — Completed

March 2023

Tendency to be well-organized, rule-abiding, and hard-working Full results: Completed

Delivery driver — Proficient

May 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Customer service — Proficient

March 2023

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Attention to detail — Completed

March 2023

Maintaining data integrity by detecting errors

Full results: Completed

Spreadsheets with Microsoft Excel — Completed

November 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Forklift safety — Completed

November 2023

Best practices and safety hazards in forklift operation Full results: Completed

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Completed

November 2023

Responding to customer situations in a retail setting Full results: Completed

Call center customer service — Proficient

July 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Completed

March 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Warehouse safety — Completed

March 2023

Using safe practices in a warehouse setting

Full results: Completed

Administrative assistant/receptionist — Completed

March 2023

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Calling Vendors purchase order eta,tracking, pro carrier. Account management store in Hawaii

All follow up.

Called freight forwarders for cost

Cash handling/cashier

Retail stock

Find garments with scanner online orders

Pack and ship.

Contact this candidate