Technician Iii Help Desk

Ernest Bostic

***** ********* ***** **

Alpharetta, GA 30005

Home / Cell: 678-***-****

E-mail: ad5t4b@r.postjobfree.com

Objective:

To obtain a full-time position that allows me to utilize my diverse experience and provides opportunities for further advancement.

Employment:

January 3, 2000 - November 7, 2023

Nextel, Sprint, Ericsson and T-Mobile

5855 Peachtree Coners East, Peachtree Coners, GA 30092

Senior Switch Technician/MSO Technician III

Responsibilities include maintaining a healthy network by performing routine maintenance to all network elements such as Ericsson, Nokia and Cisco (4G and 5G). Also, I tested, build and turn-up new cell sites. In addition, I am very proficient in Ericsson ENM and Nokia Netact, Nortel/Ericsson DMS-100, 250 and MTX, ATLAS (Equipment inventory program), I participated in bi-weekly conference calls in reference to new cell sites and upcoming projects within the MSO/Switch. I served as point of contact/escalation for the MSO/Switch, Network Operations Center, and other technical departments. I also created a monthly schedule for the MSO Technicians. I Performed routine maintenance to network elements as well as completing upgrades and installations. To maintain functionality to the network I regularly perform heath check on the Generators and Power plants. I routinely interact with multiple engineering departments to assist and resolve a variety of issues. Analyze and troubleshoot network equipment problems, while taking the appropriate corrective actions needed in order to maintain network integrity.

April 99 - July 99

System One Technical/Holland & Knight LLP

5301 N. Federal Hwy, Suite #110, Boca Raton, FL 33487

Help Desk / PC Tech

Responsibilities included providing technical support for MS Word to users both remotely, and on site during rollout of a software upgrade. Repaired, configured, and installed PC’s and printers. LAN and WAN networking were included as a part of the daily task.

June 97 - June 98

Office Team / Dade Paper Company

220 Alhambra Circle, Suite 300, Miami, FL 33134

CFO Assistant

Responsibilities included assisting the CFO in recovery of both past, and present customers’ Sales Tax ID numbers. Additionally, I assisted with day-to-day operations such as building spreadsheets and PowerPoint sides.

Education:

January 95 - December 98

Miami-Dade Community College North Campus

11380 NW 27th Avenue, Miami, FL

Major: Information Systems Analysis

Extensive Course work in PCs, Data Processing, Microsoft Visual Basic, System Analysis, Microsoft Windows, Microsoft Office, configuring, installation of hardware, software, and the Internet.

Computer Software Experience:

Microsoft Windows, Word, Excel, Access, PowerPoint, Outlook, Edge, Secure CRT, Secure FX and ProComm.

Computer Hardware Experience:

Desktops, Laptops, Servers, Routers, Scanners, Modems, Printers, Hubs, Networking, upgrading, configuring, installation of hardware and software.

References:

AVAILABLE UPON REQUEST

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