Customer Service Administrative Assistant

Cynthia Lynch

*** ***** ****** ******, ***. E*, Secane, PA 19018

484-***-**** (h) 215-***-**** (c) – ad5t2q@r.postjobfree.com

Professional Summary

Seeking an office position role to use my customer service skills and work ethic for the benefit of the team.

Skills

Customer Service

Active Listening

Communication

Adaptable

MS Office

Flexibility

Organization

Collaboration

Work History

11/2023 to 12/2023

12/2022 to 09/2023

NuVision Resolve

Financial Consultant – Call Center

Helped business owners lower their loan payments

Administrative Assistant

Medex Connect

Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Upload and Save Credit Notes

Log Credit Notes into Spreadsheet

Sent account statements to customers.

Sent 2nd and 3rd Collection letters for payment.

Sent Remit for Payment

Save the Accounts Receivable Spreadsheet Daily and combine invoices from Customers.

Sent Letter (s) for Tariff Adder not included with the check.

When the customer, after receiving the statement, didn't have invoices corresponding with the last statement - sent invoices via email.

Inputted Invoices for Accounting Department

Log into Excel Spread Check Deposits

Using M3 Inputted Checks received.

Saved from Finance email - statements from Customers of their payments.

Saved from POS Email on the driver under appropriate month.

Ordered lunch for the office when asked to do so.

2021 to 2022

2020

07/2018 to 12/2019

The Pointe at Neptune

Receptionist (Temp)

Answer multi-line phone calls

Receive packages/log packages into computer system/email tenants of their packages

Input Maintenance Request from Tenants

Office Team

Temp – Hearing Life

Covid (out of work)

Receptionist

Wintron Electronics

Answered multi-line phone calls, routing calls to appropriate recipients, and taking clear messages.

Updated spreadsheets and databases on products

Interacted with dealers on orders via telephone and Outlook.

Established saving updated images and descriptions for products.

Inputted Shipment information into orders using their WinRep Software

Conducted thorough research using various media sources to obtain relevant data for staff requirements.

Created and maintained spreadsheets on products.

Sent emails using Outlook to Supplier (s) contact addressing shortage in deliveries of products.

Typed letters in Microsoft Word

Perform Market Research.

02/2016 to 02/2018

Administrative Assistant

Bonita Marie International Inc.

Sent emails using Outlook to email suppliers, vendors, and clients.

Executed record filing system to improve document organization and management.

Answered multi-line phone calls, routing calls to appropriate recipients, and taking clear messages.

Created and maintained Spreadsheets.

Organized and maintained filing.

Transferred customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Typed email messages, memos, and business letters for management and proofread all documentation to provide error-free correspondence.

Generate weekly reports.

Calendar Management.

04/2008 to 04/2010

Receptionist

Les Friedland Associates

Typed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Answered multi-line phone calls, routing calls to appropriate recipients, and taking clear messages.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Routed incoming calls and faxes and drafted detailed messages to expedite response.

Prepared packages for shipment, pick-up, and courier services for prompt delivery to customers

Sent emails to office personnel and clients via Outlook.

Added postage to Pitney Bowes when needed and troubleshoot with Pitney Bowes

Maintain contact information for suppliers and contacts in the CRM database

Sorted and distributed office mail

Generate Weekly and Monthly Reports

Daily Contact with Trucking Companies

Contact with Walmart and Mom and Pop Stores

Print out Labels for Shipments

Used Google Docs to review and or edit documents shared via email and on a telephone conference with suppliers.

Calendar Management.

Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.

Managed filing system, entered data, and completed other clerical tasks

Education

CHI Institute

Certificate in Office Training

Haverford Senior High School

Diploma in General Studies

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