Customer Service Administrative Assistant
Resume:
Cynthia Lynch
*** ***** ****** ******, ***. E*, Secane, PA 19018
484-***-**** (h) 215-***-**** (c) – *******.*****@********.***
Professional Summary
Seeking an office position role to use my customer service skills and work ethic for the benefit of the team.
Skills
Customer Service
Active Listening
Communication
Adaptable
MS Office
Flexibility
Organization
Collaboration
Work History
11/2023 to 12/2023
12/2022 to 09/2023
NuVision Resolve
Financial Consultant – Call Center
Helped business owners lower their loan payments
Administrative Assistant
Medex Connect
Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Upload and Save Credit Notes
Log Credit Notes into Spreadsheet
Sent account statements to customers.
Sent 2nd and 3rd Collection letters for payment.
Sent Remit for Payment
Save the Accounts Receivable Spreadsheet Daily and combine invoices from Customers.
Sent Letter (s) for Tariff Adder not included with the check.
When the customer, after receiving the statement, didn't have invoices corresponding with the last statement - sent invoices via email.
Inputted Invoices for Accounting Department
Log into Excel Spread Check Deposits
Using M3 Inputted Checks received.
Saved from Finance email - statements from Customers of their payments.
Saved from POS Email on the driver under appropriate month.
Ordered lunch for the office when asked to do so.
2021 to 2022
2020
07/2018 to 12/2019
The Pointe at Neptune
Receptionist (Temp)
Answer multi-line phone calls
Receive packages/log packages into computer system/email tenants of their packages
Input Maintenance Request from Tenants
Office Team
Temp – Hearing Life
Covid (out of work)
Receptionist
Wintron Electronics
Answered multi-line phone calls, routing calls to appropriate recipients, and taking clear messages.
Updated spreadsheets and databases on products
Interacted with dealers on orders via telephone and Outlook.
Established saving updated images and descriptions for products.
Inputted Shipment information into orders using their WinRep Software
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Created and maintained spreadsheets on products.
Sent emails using Outlook to Supplier (s) contact addressing shortage in deliveries of products.
Typed letters in Microsoft Word
Perform Market Research.
02/2016 to 02/2018
Administrative Assistant
Bonita Marie International Inc.
Sent emails using Outlook to email suppliers, vendors, and clients.
Executed record filing system to improve document organization and management.
Answered multi-line phone calls, routing calls to appropriate recipients, and taking clear messages.
Created and maintained Spreadsheets.
Organized and maintained filing.
Transferred customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Typed email messages, memos, and business letters for management and proofread all documentation to provide error-free correspondence.
Generate weekly reports.
Calendar Management.
04/2008 to 04/2010
Receptionist
Les Friedland Associates
Typed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Answered multi-line phone calls, routing calls to appropriate recipients, and taking clear messages.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Prepared packages for shipment, pick-up, and courier services for prompt delivery to customers
Sent emails to office personnel and clients via Outlook.
Added postage to Pitney Bowes when needed and troubleshoot with Pitney Bowes
Maintain contact information for suppliers and contacts in the CRM database
Sorted and distributed office mail
Generate Weekly and Monthly Reports
Daily Contact with Trucking Companies
Contact with Walmart and Mom and Pop Stores
Print out Labels for Shipments
Used Google Docs to review and or edit documents shared via email and on a telephone conference with suppliers.
Calendar Management.
Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
Managed filing system, entered data, and completed other clerical tasks
Education
CHI Institute
Certificate in Office Training
Haverford Senior High School
Diploma in General Studies
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