Customer Service Territory Manager

**** ************ ****, ****** ******* TX,*****·918-***-****·ad5t27@r.postjobfree.com

Rick Alfaro

Objective

I am eager to use my strong knowledge of the towing industry and customer service experience to provide outstanding service to a range of customers. I am open to expand my knowledge and training to be able to service my employer and their customers.

Experience

May 2017-Nov 2023

AAA Club Alliance

Tulsa, OK

Territory Manager

Oversee 89 towing providers.

Oversee 150 direct pay providers.

New contractor on boarding process

Resolve any issues with pay and/or bonuses.

Investigate any member complaints or damages against contractors.

Maintain overall satisfaction scores for Oklahoma CSN

Contractor training on tablets, D3 Portal, SPP, adjustments, and other training issues

Maintain overall compliance of contractors, Hireright, and insurance.

March 2013-May 2017

Approved Auto Repair ERS Coordinator AAA of Oklahoma Tulsa, OK

Oversee 65 AAR Shops in Oklahoma and South Dakota

New contract set-up

Resolve any issues with pay or bonuses.

Investigate any member complaints or damages against providers.

Safety coordinator

Fleet damages

Complaint process

Feb 1997-March 2013

Storey Wrecker Services

Tulsa, OK

Fleet Damage Inspector

Wrecker driver

Driver Trainer

Inspect damages of fleet

Customer Service

12/28/1987-12/28/2004

US Army / Oklahoma Army National Guard

Soldier

Driver

Supply

Admin

Education

Broken Arrow High School GED

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