Product / Project Management

RALPH MULLER

Fort Worth, TX 940-***-**** ***************@*****.***

SUMMARY

Accomplished technology leader with over 20 years’ experience across multiple areas: project and product management, data warehousing, ETL and business analytics, and PMO leadership. Results-oriented, pragmatic, and decisive hands-on leader with a bias for action and a distinguished history of driving dedicated, collaborative, high performing teams.

CORE COMPETENCIES

Strategic Planning

Project Management

Data & Analytics

DevOps

Capital Planning

Budget Management

Team Leadership

PMO Leadership

Agile and Waterfall SDLC

PROFESSIONAL EXPERIENCE

LOBLAW COMPANIES LTD, Brampton

Loblaw is Canada’s food and pharmacy retail leader with over 2,400 stores across the country and annual sales of over $56B.

Senior Director – PMO and Strategic Planning (2019 – 2023)

Technologies: Clarity PPM, Jira, Confluence, Slack, Microsoft 365, Microsoft Power BI, Microsoft PowerApps, SAP PS, SAP FICO, ServiceNow, Workday, Microsoft Azure, Google Cloud Platform

Led the Technology PMO including Delivery & Service Enablement, SDLC Management, Agile coaching, Incident Management Reporting, and Budget and Status Reporting

Product Owner for custom-developed Financial Planning & Analysis Suite built on Microsoft Power Platform which drove a 50% efficiency improvement in PM budget and resource management tasks

Managed and administered the ~$900MM Technology capital and operating budget

Built and refreshed the Technology 3-year Strategic Plan on an annual basis with the CIO

Drove the transition of Loblaw Technology to a product-centric organization based on Agile/Scrum principles

Put tools, structures, and processes in place to standardize and simplify productivity tracking, budget management and resource management practices for the 30+ technology teams

Senior Director – IT Product Management (2013 – 2018)

Technologies: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Microsoft 365, SAP PS, SAP FICO, SAP PM, SAP RE, SAP CRM, ServiceNow, Workday, OpenText Content Server, Workfront

Led overall business representation of assigned technology portfolio for product strategy, roadmap development, backlog grooming and management, use case development, financial oversight, and portfolio reviews with leadership.

Led initiative to digitize paper-based documents to OpenText Content Server for Legal, HR and Real Estate, saving those departments thousands of hours annually in document analysis and retrieval

Led initiative to implement Workfront in Marketing to standardize and streamline their campaigns by an average 25% end to end

Led implementation of Salesforce applications for Marketing and Loyalty (Marketing Cloud), Loyalty Help Desk (Service Cloud) and the Wholesale division (Sales Cloud)

Director – Project Manager (2008 – 2012)

Technologies: Clarity PPM, Microsoft Office, SAP PS, SAP FICO, SAP Solution Manager, SAP MDM, Informatica PowerCenter, Linux shell scripts, SQL, BusinessObjects Data Services, Python, Teradata, Red Prairie

Part of the Leadership team to evaluate, negotiate, and select vendors for the new Enterprise ERP solutions (SAP ECC, JDA, Manhattan, and Red Prairie)

Co-led the Enterprise Business Integration team to drive business process coordination and/or harmonization across the enterprise as part of the ERP program

Led design, development and implementation of the Red Prairie Time, Attendance & Labor Scheduling program in 334 retail stores nationwide, driving an average 20% improvement in labor scheduling accuracy (i.e. right people in the right place at the right time)

Led the Reporting and Analytics stream of the Enterprise SAP program, driving the standardization of all corporate reporting to a common master data foundation and significantly reducing manual work

Led the organization’s first pilot program of SAP HANA to help set the future foundation for Big Data analytics at Loblaw

ROGERS COMMUNICATIONS INC, Toronto

Rogers is one of Canada’s largest telecommunications companies, with businesses in wireless, internet, media, and home services.

Director – Business Intelligence and Analytics (2007 – 2008)

Technologies: Microsoft Office, Informatica PowerCenter, Oracle Financials, UNIX shell scripts, SQL, Python

Led a team of 34 BI professionals (full-time and contractors) across 6 project and support/maintenance teams

Responsibilities – Departmental leadership and day-to-day oversight, setting strategic direction, executive status reporting and presentations, business relationship management, major project planning and scoping, departmental budget management and reporting, vendor management.

THOUGHTCORP INC, Toronto

Project Manager (2005 – 2007)

Project Manager on consulting engagements at Royal Bank of Canada, Shoppers Drug Mart and GlaxoSmithKline

CAPGEMINI CANADA INC, Toronto

Project Manager (2000 – 2005)

Project Manager on consulting engagements at Canadian Imperial Bank of Commerce, Enbridge Gas, BC Gas (now FortisBC), Ontario Power Generation, Canadian Tire, and Morgan Stanley (New York)

EDUCATION

TORONTO METROPOLITAN UNIVERSITY

Bachelor of Engineering (Industrial Engineering, Computer Science minor)

PROFESSIONAL CERTIFICATIONS

CERTIFIED SCRUM MASTER – SCRUM.ORG

PROJECT MANAGEMENT PROFESSIONAL – PROJECT MANAGEMENT INSTITUTE

SAP CERTIFIED APPLICATION ASSOCIATE – MODELING AND DATA MANAGEMENT

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