Customer Service Patient Care

Julia Morgan

Tulsa, OK ad5t19@r.postjobfree.com 918-***-****

SUMMARY

Highly motivated healthcare professional with 6 years’ experience in customer service, seeking a full-time Phlebotomist position. Caring, friendly individual, able to deliver outstanding patient care and a motivator.

KEY SKILLS

Quickly builds relationships with customers and patients

Arrive on time and prepared for each shift

Work well under pressure

Work independently with minimal supervision

Adapt quickly to rapidly changing work environments

CAREER EXPERIENCE

Phlebotomist, Ascension St John’s RML 07/12/2021 – Present

Collect blood samples for medical testing

Adhere to safety protocols while performing phlebotomy procedures

Prepare equipment and transport samples

Give attention to patients to build trust and to relieve any discomfort

Update database with patient information

Validate patient information for correct labelling

Master Teacher, Jenks Public Schools, Tulsa, OK 09/2019 – 06/25/2021

Create lesson plans for elementary age students in before and aftercare

Communicate with parents about students behavior and progress

Present instruction for daily art projects and lessons

Bus Assistant, Owasso Public Schools, Owasso, OK 10/2017 – 08/2019

Assisted special needs students in boarding and exiting the bus safely

Ensured students were properly buckled in their seatbelts

Cleaned and sanitized bus, following safety procures

Cashier, SP Plus, Tulsa, OK 10/2014 – 09/2017

Created Daily Log In reports

Assisted with customers’ needs

Received payments and balanced my cash drawer daily

Call Center Rep., West At Home, Omaha, NE 06/2012 – 08/2014

Processed calls and answered customers’ questions

Solved technical issues while continuing to provide excellent customer service

Deescalated calls with irate customers and resolved complaints

Cashier, Office Depot, Tulsa, OK 10/2011 – 05/2012

Interacted with customers on a daily basis

Stocked and prepared inventory

Received and processed cash and credit payments

EDUCATION

General Studies Tulsa Community College, Tulsa, OK Partial

High School Diploma Union High School, Tulsa, OK Completed

Contact this candidate