Real Estate Customer Service

HEATHER BARONE

Morrison, CO ***** 303-***-**** ad5t0i@r.postjobfree.com

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SUMMARY

Extensive experience in several areas of real estate. This includes real estate sales and real estate appraisals for 21-plus years. Strengths focus on quality, client-focused customer service, problem- solving, conflict resolution, contract work, negotiating and thriving in a fast-paced environment. Work well under pressure independently and/or with a team. EXPERIENCE

05/2015 - Current Certified Residential Real Estate Appraiser/Real Estate Broker Flat & Manor Real Estate Services - Morrison, CO

Appraised over 1,500 properties since licensed in 2021. Inspect suburban, mountain and urban residential properties to determine current market value for FHA and Fannie Mae lenders. Prepare detailed reports that included data analysis and supporting documentation for each appraisal assignment.

Review relevant information such as deed records, tax assessments, zoning regulations, maps, surveys, photographs and market trends to assist in determining the fair market value of properties. Work with law firms for divorce cases using current market value and a retroactive/historical value and have testified in court regarding value as an expert witness.

Assist clients in buying and selling residential and income properties throughout Metro Denver by marketing and pursuing leads for potential sales for 21 years since licensed in 2003.

Write and negotiate contracts using CTM E-Contracts. Develop and implemented marketing strategies to promote the sale of residential properties.

Analyze market trends and conduct research to identify potential buyers for properties.

12/2021 - 11/2022 Licensed Certified Staff Appraiser and Reviewer Property Sciences - Denver, CO

Appraised specified number of properties per week despite changing workloads and production goals.

Utilized data regarding nearby properties to help determine value on property being appraised.

Completed field inspections, structural measurements, records reviews and other historical assessments to make accurate judgments. Considered important factors such as locations, market values and replacement costs when valuing properties.

Stayed current with different lender standards and documentation requirements.

Completed appraisals using A La Mode, Total, Total Mobile, Spark and Solomon Adjustment Charts.

Maintained up-to-date knowledge of local market information. Completed appraisals according to federal and USPAP guidelines. Reviewed over 260 appraisals for compliance in Colorado, Texas and California.

Trained with senior reviewer.

06/2020 - 08/2021 Real Estate Closing Coordinator

Guaranteed Rate - Denver, CO

Prepared loan closing packages to meet requested or required closing dates.

Explained documents to customers and obtained signatures to meet closing requirements.

Determined required documentation and legal actions to fulfill loan closing instructions.

Reviewed loan files to verify completion of required conditions for loan approval.

Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Drafted contracts, purchase agreements, closing statements and leases. Monitored real estate closings from start to finish ensuring accuracy and compliance with applicable laws.

05/2003 - 06/2015 Independent Real Estate Broker/Appraiser Assistant Medina and Company - Littleton, CO

Showed residential properties and explained features, value and benefits of available homes.

Oversaw and negotiated offers for real estate purchases on clients' behalf.

Promoted property sales through advertisements, open houses and participation in multiple listing services.

Advised prospective clients on current market activities and optimal buying or selling choices.

Generated lists of properties compatible with buyers' needs and financial resources.

Assisted managing broker who was also a certified appraiser. Helped input appraisal reports and assisted on field inspections. Member of NAR, Realtor, SMDRA board of Realtors, and MLS. 03/2004 - 02/2006 Real Estate Transaction Coordinator LandAmerica Commonwealth - Greenwood Village, CO

Prepared contracts, purchase agreements and closing statements. Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Drafted contracts, purchase agreements, closing statements and leases. Coordinated property tours and communicated with buyers to assist with inspections and appraisals.

Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements. Maintained accurate records of all transaction activities in a timely manner.

EDUCATION AND LICENSES

03/2021 Certified Residential Appraisal License: Appraisal Mckissock - McKissock

02/2003 Real Estate Broker License/Managing Broker License Kaplan Real Estate

05/2000 Bachelor of Arts: Behavioral Sciences

Metropolitan State College of Denver - Denver

05/1998 Associate of Arts: General Studies

Arapahoe Community College - Littleton, CO

REFERENCES

References available upon request.

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