Customer Service Administrative Support

Arion Jones

773-***-**** ad5szz@r.postjobfree.com Fort Worth, TX 76102

SUMMARY

Dedicated professional adept at providing comprehensive records and systems explanations to both internal and external stakeholders. Skilled in coordinating with diverse teams to gather feedback and implement refinements, aligning efforts with overarching business unit objectives. Proven ability to manage system records efficiently, ensuring accuracy and accessibility. Effective communicator committed to facilitating seamless processes and enhancing organizational effectiveness.

SKILLS

Customer Service

Policy Interpretation

Records Maintenance

Regulatory Compliance

EXPERIENCE

Administrative Support, Salvage, Liberty Mutual Insurance, May 2021-Current

Plano, TX

Collaborate with claims adjusters to determine the salvage value of vehicles and other assets

Assist in managing salvage operations to ensure compliance with regulatory requirements and internal policies

Identify opportunities for process improvements and implement changes to increase efficiency and effectiveness in salvage operations

Analyze salvage asset values to determine best course of action for disposal, maximizing recovery and minimizing loss

Workers Compensation Adjuster, Sedgwick Claims, February 2018-May 2021

Richardson, TX

Monitor and analyze workers' compensation claims data to identify trends and patterns

Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.

Calculated benefits payments due based on analysis of wage data, medical reports and other criteria.

Negotiate settlements with injured employees within the limits set by state regulations and company policy

Clinical Secretary, Methodist Health System, April 2016-January 2018

Dallas, TX

Conducted regular audits of charges submitted to ensure accuracy and compliance with CMS regulations.

Organized patient records and files in accordance with HIPAA regulations.

Reviewed patient history to ensure proper documentation of care provided and accurate charge submission.

Researched discrepancies identified during audits of Medicare charges against medical record documentation.

EDUCATION AND TRAINING

Associate of Science

Human Resources, Tarrant County College, Fort Worth, TX Expected in August 2024

Associate of Arts

Accounting, Tarrant County College, Fort Worth, TX Expected in August 2024

Bachelor of Arts

Criminal Justice, University of North Texas, Denton TX December 2020

Contact this candidate