Case Manager Health Information

Dara Crowder

Brooklyn, NY 757-***-**** ad5szd@r.postjobfree.com

EDUCATION

New York State Department of Education/GED Diploma 1/2015

Borough of Manhattan Community College/CUNY 9/2022-Present

TRAINING & CERTIFICATIONS

Non-Violent Crisis Intervention / CPI Training

Overdose Prevention Certification

F-80 Certification in Fire Safety

F-02 Fire Guard Certificate

CITI Health Information Privacy and Security (HIPS) Certified

Child / Adult First Aide CPR & AED

NYS DHS CARED Database

WORK EXPERIENCE

Institute for Community Living Brooklyn, NY

Counselor 10/2019 – Present

Counsel consumers, create treatment plans, assess consumer progress and create referrals for supportive programming.

Teaches consumers how to manage stress and circumstances affecting their lives.

Collaborate with vocational staff to integrate vocational rehabilitation into overall treatment process.

Recommend consumers for psychological or psychiatric consultations.

Participates in assessing consumers in weekly staff meetings and in a multi-disciplinary team setting.

Assists other clinical staff by providing information necessary to assess consumers and collaborate on treatment planning.

Conduct routine room inspections to assure cleanliness and adherence to program rules and regulations.

CAMBA Broadway House Women’s Shelter Brooklyn, NY

Case Manager 11/2018 – Present

Conduct initial intake, psychosocial evaluation and assessment of clients’ needs and periodic re-assessments of independent living plans including short-term and long-term client goals.

Create and maintain client electronic and paper files.

Assist clients in attaining their goals by identifying barriers, community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., On-site medical services and psychiatric services, etc.)

Assist clients in advocating for themselves in order to gain housing stability.

Recommend and implement strategies to persuade clients to participate fully in the process in order to transition into permanent housing.

Monitor clients’ progress toward their goals via regularly scheduled face-to-face contacts/sessions.

Document and update all client encounters via progress notes using DHS CARES Database.

Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.

Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.

CAMBA Broadway House Women’s Shelter Brooklyn, NY

Assistant Recreation Coordinator 09/2008 – 11/2018

Supervised and facilitated recreational groups at a 200 bed shelter for single women with mental illness and substance abuse.

Intervened and provided mental health counseling and crisis intervention for clients as needed.

Followed up with any notable, unusual or troubling behaviors observed in group with the client’s

Case Manager, Social Service Supervisor, on-site psychiatrist, medical team, security, Administration

via phone, email and /or in writing in the log book or in an incident report as warranted.

Complies with 42CFR confidentiality and HIPAA privacy laws.

Compile and submit monthly recreation statistics onto excel spreadsheet.

Document group notes and individual progress notes/case notes into DHS CARES database.

Assist in carrying out any activities as indicated on the resident’s independent living plans.

Women’s Prison Association-WPA /Hopper Home New York, NY

Residential Aide 06/2015 – 05/2016

Managed the daily operation at a shelter for single women.

Monitored reception desk including answering phones, directing callers to appropriate extensions or parties, and greeting residents, staff, guests.

Provided clients with an orientation of the facility rules and regulations, services upon arrival

Complied with 42CFR confidentiality and HIPAA privacy law.

Reviewed the staff communication log at the beginning of the work shift and makes entries in the staff communication log concerning security checks, crisis incidents, emergency situations, incident reports.

Recorded and communicated all incident reports to with (Director, Case Managers, and Operations Manager).

Assisted in daily feeding/meal distribution.

Conducted periodic emergency fire drills under direction of Operations Manager.

Accessed DHS CARES database to obtain updated nightly roster, record nightly census and to make bed changes.

Made timely and accurate bed management reports to DHS Vacancy Control.

CAMBA Broadway House Women’s Shelter Brooklyn, NY

Maintenance Worker 02/2008 - 09/2008

Maintained the cleanliness of a 165 bed shelter for mica/ general population single women

Cleaned dorms; Hallways; lounges; Rest Rooms; Corridors; Elevators; Stairways

Utilized at other affiliated facility when staff was short

Made repairs, painted and perform various tasks to maintain the facility Callahan inspection policy

Carried furniture and supplies to various units

Loaded and unloaded 16 passenger vans

New York City Department of Parks & Recreation Brooklyn, NY

Seasonal Grounds Keeper 07/2005 - 01/2006

Addressed patron questions and concerns

Cleaned and sanitized comfort stations

Painted benches, fences, interior and exterior walls, and other surfaces

Removed graffiti from a variety of surfaces using high-speed pressure washer

Maintained lawns and other green spaces, using mowers, weed whackers, leaf blowers, and other tools

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