Customer Service Data Entry

DEBBIE EASTERLING-WILLIAMS

**** ****** **, ***** *******, OH 45424

937-***-**** • ad5sy6@r.postjobfree.com

Office support associate with over 25 years of experience in administrative, customer service, sales, and financial management experience • Solid reputation for dependability and quality work • Goal oriented professional with extensive experience in customer relations, administration, and general clerical duties.

CORE COMPETENCIES

• Receptionist • Customer Service • Customer Relations • Sales • Financial guidance • Data Entry • Information requests and statistical reporting • Scheduling • Correspondence • MS Office PROFESSIONAL EXPERIENCE

SOUTHWEST OHIO ENT SPECIALISTS, INC. - Dayton, OH April 2011- Present Patient Services Representative

• Schedule appointments for 14 doctors at 6 locations.

• Greet arriving and check out patients in a professional and courteous manner.

• Collect and record co-pays and other payments, balance receipts at beginning/end of shifts, post payments and manage cash drawer.

• Process patient’s insurance and identification paperwork.

• Exercise extreme patient confidentiality (HIPAA). COMMUNITY ACTION PARTNERSHIP - Dayton, OH October 2009- March 2011 HEAP Intake Specialist

• Performed comprehensive interviewing and screening of client to obtain necessary/appropriate information to determine eligibility for assistance through emergency HEAP.

• Assisted in maintaining filing system for all Emergency HEAP cases.

• Attended all meetings/training sessions associated with Emergency HEAP.

• Responsible for providing accurate information to client regarding Emergency HEAP. MONTGOMERY COUNTY COMMON PLEAS COURT - Dayton, OH February 2008-August 2009 Quality Control Specialist

• Responsible for inventory of criminal /civil entries received by the clerk’s office to ensure accuracy in CourtView system.

• Effectively communicated with various departments to address discrepancies with criminal and civil entries. Followed up on corrections to be made.

• Entered financial charges in CourtView system, assigned criminal judges, created probation cases opened and closed criminal and civil cases when applicable. MANPOWER TEMPORARY AGENCY, INC. - Dayton, OH June 2006- January 2008 Mazer Corporation- Administrative Support

• Assistant to the Director of Human Resource as an Administrative Assistant.

• Greeted employees, guests, clients and vendors.

• Effectively manned switchboard routed calls efficiently.

• Performed data entry, utilized Microsoft Office suite, prepared data reports upon request.

• Exercised a level of extreme professionalism.

Miami Valley Hospital Respiratory Dept. - Administrative Support

• Responsible for typing physician’s dictation, inventory, filing, answered phones, performed word processing and entered billing charges.

Workflow One, Inc., - Clerical Support

• Performed order entry for prominent company, Washington Mutual.

• Responsible for follow-up of shipment and delivery.

• Provided efficient customer service with accuracy. Miami Valley Hospital Pain Center - Scheduler/Clerical Support Practice of Dr. Townsend Smith

• Responsible for processing all new patient referrals to include scheduling.

• Effectively and confidentially processed patient information.

• Efficiently maintained a log for new patients and medical records.

• Prepared monthly new patient status report for Dr. Townsend Smith. CHILDREN'S MEDICAL CENTER - Dayton, OH May 2002 – May 2006 Office Coordinator - Pulmonary Dept. (4/03-5/06)

Office Coordinator – Gastroenterology Dept. (5/02-4/03)

• Provided specialized support to all GI/Pulmonary Physicians.

• Responsible for loose sheet processing, which involves organizing all loose sheets into terminal digit order and filing. Separate and disburse lab reports to triage nurse(s).

• Responsible for making secondary patient contact regarding new appointments. Recorded all no- show and canceled appointments in the computer. Contacted primary care physician's office to inform of no-show or canceled appointments. Created spreadsheet to track and record all no-show and canceled appointments as a visual for physicians.

• Prepared weekly informational report as scheduling guide for nurses and administrative staff and as a quick glance for physicians.

• Performed other clerical duties: Printed and processed dictation, mail distribution, typed interpretation of pulmonary function tests, general letter typing, scheduled patient surgeries, processed BCMH documents, updated and maintained physician's schedule in computer, scheduled patient’s appointments, entered physicians billing, ordered office supplies and various other duties. VICTORIA SECRET DIRECT, INC. - Kettering, OH November 2001- July 2002 Client Services Account Specialist

• Successfully maintained communication with Victoria Secret catalog customers regarding catalog accounts and orders.

• Demonstrated the ability to maintain a level of professionalism when communicating with consumers in effectively handling calls on an escalated level.

• Provided answers to general system and procedural questions to co-workers and trainees.

• Identified training needs that relate to quality and account servicing.

• Promoted sales demonstrating expertise service.

• Provided a vast array of products and services to consumers. LEHMAN BROTHERS, INC. - Dayton, OH April 1996- November 2001 Sales Assistant

• Assisted in providing short and long-term financial strategies to clients.

• Expanded sales to include mass-market accounts.

• Acted as a problem consultant and responsible for a high degree of accuracy.

• Assisted in building solid relationships with clients by helping them to customize a portfolio to meet their existing and changing needs.

• Responsible for establishing appropriate accounts for clients based on their financial needs and goals.

• Maintained inventory, responsible for setting computer nightly back-up system. Performed word processing duties, filing, manually recorded stocks and bonds transactions, provided daily stock quotes to clients, prepared clients check request, provided daily quotes for stocks of local interest on radio station.

EDUCATION

Sinclair Community College – Dayton, OH

Allied Health

Greene County Career Center – Xenia, OH

Office Technology

Southwest College of Business – Dayton, OH

Data Entry/Keypunch

Belmont High School – Dayton, OH

Diploma

*REFERENCES AVAILABLE UPON REQUEST*

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