Dispatcher, CSR
Resume:
Daniel Dragicevic
Rural Letter Carrier
Edmonton, AB
ad5sup@r.postjobfree.com
Personal Details
Highest Level of Education: Secondary School
Work Experience
Dispatcher
GardaWorld Security Services - Edmonton, AB
June 2020 to Present
Night shift dispatcher
Insuring guards are safe and shifts get filled when necessary. Maintaining communication between account managers, Field Managers, site managers and guards to insure shifts remain secure. Rural Letter Carrier
Canada Post - St. Albert, AB
2004 to 2020
organize and sort mail and parcels for home delivery District Manager
Home Delivery - Edmonton, AB
1994 to 2004
Supervisor
Novelty Gift Company - Edmonton, AB
1990 to 1994
Education
BA
Grant MacEwan College - Edmonton, AB
1989
Skills
• CSR (10+ years)
• Call Center (2 years)
• Delivery Driver Experience
Certifications and Licenses
Traning Protect Security Staff Training - AGLC
July 2020 to July 2025
Protect Liquor Staff Training - ALGC 06
June 2020 to June 2025
SafeSell QCW Cannabis Staff Training - AGLC
September 2018 to September 2023
Standard First Aid CPR C & AED - Lifesaving Society of Alberta May 2016 to May 2023
Additional Information
Highlights of Qualifications
• Dedicated to providing excellent customer service
• Computer skills with experience using Microsoft Word, Excel and PowerPoint
• Delivery and sales experience
• Leadership experience with excellent planning and organizational skills
• Reliable worker who is willing to learn
• Current Class 5 driver's license with clean driver's abstract Areas of Effectiveness
Management and Sales Experience and Skills
• Provided quality customer service including problem solving and addressing concerns, assisted customers with understanding products
• Developed excellent working relationships with customers, assisted with special orders and addressed individual needs
• Performed advertising, marketing and sales
• Made cold calls in an effort to recruit business and sell products
• Supervised employees
• Dispatcher
• Recruited and trained employees for door to door and cold call soliciting
• Planned and designed floor space for the department
• Level 2 Computers CTC, Word, Excel, Power Point, Movie Maker Customer Service Related Skills
• Ensured work was being completed to customer satisfaction
• Provided information to customers in a proficient and professional manner Administrative Related Skills
• Responsible for inventory management of supplies and re-orders when needed
• Organized and delivered parcels; experience sorting and delivering product
• Completed month end duties and bookkeeping
• Collected payment for required items
• Completed bank deposits
• Operated laser photocopier
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