Security Officer Customer Service
Resume:
Nakeydra Moore
Fort Worth, TX *****
***************@*****.***
Work Experience
Fedex Quality
FedEx Logistics - Fort Worth, TX
January 2022 to Present
• Work with team to assemble, seal, and load packages into correct trucks.
• Read and comprehend labels to ensure proper processing.
• Follow safety rules at all times.
• Lift parcels that weigh up to 75 lbs.
• Use scanners to track parcel information, such as receipt or condition.
• Sort items according to the destination.
• Ability to work with hand tools and loading equipment.
• Work efficiently to meet client and company expectations. Security Officer
Allied Universal - Arlington, TX
February 2021 to January 2022
• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
• Obtain help by sounding alarms
• Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
• Control traffic by directing drivers
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
• Maintain environment by monitoring and setting building and equipment controls Customer Service Representative
Concentrix - Remote
January 2020 to January 2021
• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Open new customer accounts
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions Security Officer
Trident Security Services, Inc - Carrollton, TX
February 2019 to January 2020
Carrollton, TX
Security
• Inbound Outbound calls
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Stocking shelves and showrooms
• Updating database with incoming and outgoing products
• Loading and unloading deliveries
• Maintain a safety while using equipment and tools
• Dispose of obsolete inventory as directed
• Notify Inventory Manager with shortages and inconsistencies Security Officer
U.S. Security Associates, Inc.
January 2017 to December 2018
• Patrolled parking lot
• Maintained daily log of activity within Building
• Greeted vendors and visitors at arrival
• Performed inspections of guests as necessary
• Communicated via radio
• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Maintains environment by monitoring and setting building and equipment controls.
• Maintains organization’s stability and reputation by complying with legal requirements. Customer Service Representative
Walmart - Frisco, TX
December 2016 to January 2017
• Ensure proper organization of the store
• Respond to customer complaints and questions
• Contribute to the customer service experience
• Educate and enlighten customers on product prices and details
• Address challenges according to policies of Walmart
• Handle issues of return, exchange, and refund
• Treat customers with courtesy
• Help customers with locating items
• Adhere to safety procedures in ensuring the security and safety of customers within the store
• Ensure total satisfaction of customers during their shopping experience
• Ensure neatness of the store at all times
• Respond professionally to compliments and complaints from customers
• Ensure displaced merchandise are returned to their positions on the shelf
• Maintain a balance cash drawer
• Activate phone cards and gift cards
• Handle request for money orders
• Respond to phone, emails, and post from customers
• Troubleshoot sales inquiries
• Deal with customers through the telephone, electronic means, and face to face
• Give quick response to customers' inquiries
• Obtain all the necessary information to offer appropriate response to product and service inquiries Education
High school diploma in MEDICAL ASSISTANT
BRIGHTWOOD COLLEGE
February 2019
Skills
• Database (Less than 1 year)
• Database Management (Less than 1 year)
• MS Office (Less than 1 year)
• MULTILINE (Less than 1 year)
• Phone skills (Less than 1 year)
• Communication.
• Ability to Work under Pressure
• Time Management
• Self-motivation
• Conflict Resolution
• Leadership
• Adaptability
• Phone skills
• Productivity
• MS Office
• PowerPoint
• Database Management
• Social Media
• Writing
• Inventory Control
• Organizational Skills
• Communication Skills
• Research
• Sales
• Assembly
• Load & unload
• Security
• Conflict management
• Customer service
• Cash handling
• Leadership
• Research
Certifications and Licenses
Driver's License
November 2022 to August 2031
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