Salesforce Com Service Cloud

FA Farid Aydamirov

Chicago, IL ***** 508-***-**** *************@*****.***

www.linkedin.com/in/farid-aydamir

PROFESSIONAL

SUMMARY

• 8+ years of experience in IT industry, 7+ years of experience with Salesforce.com CRM and Force.com platform as Developer and Administrator.

• Worked in cross-functional teams, Agile, Scrum methodologies and Test-driven development. Dynamic and assertive team player with a strong inclination to improve and optimize development process and implementation. Solid knowledge of data structures and algorithms.

• Experience working with Force.com IDE and salesforce.com Sandbox environments.

• Knowledge on Migration from Salesforce Classic to Lightning Framework, Lightning components and Lightning App Builder.

• Designed and developed APEX classes, APEX Triggers, synchronous apex, asynchronous apex, Integration and Test Classes for various functionalities.

Used SOSL and SOQL statements to search and use the information in classes.

• Developed a single-Page application using Lightening Web Components

(LWC) and some knowledge of Visualforce Page and Aura component.

• Expert knowledge of the Salesforce Architecture, Data Model, Security, Field-Level Security, Sharing Rules and Access Control, Org Setup, Content Management and functional knowledge of Sales Cloud and Service Cloud.

• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification, Templates, Reports and Dashboards.

• Expertise in Web-to-Lead (Sales Cloud), Web-to-case & Email-to-case

(Service Cloud) Salesforce functionalities.

• Experience in developing client-specific solutions on Force.com platform using Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor limits to achieve complex business functionality.

• Development of Asynchronous Apex to perform long running operation on huge volume of data with Batch Classes, Schedule Apex, Queueable Apex and Future Methods.

• Extensive knowledge on Salesforce automation tools like Workflow rules, Process builders, Flow builders, Validation rules, Assignment rules and Escalation rules.

• Knowledge on modern UI and JavaScript frameworks, including HTML5, JavaScript, jQuery, CSS, and Salesforce Lightning Design System

(SLDS).

• Proficient with REST APIs, SOAP APIs, Web Service Integrations, and Force.com AppExchange packages.

• Worked in all stages of Software Development Life Cycle (SDLC). Experience in diversified Sales domain like Configure-Price-Quote

(Conga CPQ), Contract Lifecycle Management (Conga CLM), X-Author for Excel, Word and development of clause libraries and contract templates. SKILLS Salesforce Administration Certified Developer HTML and CSS Knowledge SOAP and RESTful Web Services Apex Development Agile Methodology

Visualforce Pages Lightning Components

Data Migration Performance Optimization

Customization expertise Salesforce Lightning

Teamwork and Collaboration SOQL and SOSL

WORK HISTORY SALESFORCE DEVELOPER 07/2020 to CURRENT Schneider Electric Remote

Case Management: Case creation, assignment, escalation, resolution, surveys, Knowledge Articles, analysis, and dashboards External case creation: Web-to-Case, Chat-to-Case, SMS-to-Case Omni-channel live agent chatting, chat transfer

Dynamic Bot

Complex logic of Queue and skill-based chat routing based on customer's data

Einstein Chabot: Built complex, custom chatbot framework, with context-driven bot behavior on Salesforce platform driven by data from external systems

Digital Engagement: implemented inbound and outbound SMS channels

Bot interception of messages extending custom framework Claim, Policy objects Data migration and synchronization using asynchronous APEX, named credentials and Authentication provider Custom LWC's for agent console with Quick texts, ability to create and manipulate custom scripts

Batch, Schedulable, Queueable, Future methods in APEX OOP concepts

Developed Lightning Web Component Framework and Aura Component Framework

FSL - Field Service Lightning: Queues, Teams, Service resources, Service appointments & scheduling optimization and bundling, Service and Dispatcher console customization (GANTT chart, MAP) FSL mobile app customization: Automatic status change, geofencing Configured native app features using XCode and Android Studio Data integration using MuleSoft's APIs

Built custom UI using LWC applying 'mobile first' approach Developed LWC Framework that displays attaches and files that fetched from Legacy System

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features Developed Apex classes and Triggers and linked them to manage workflows

Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web services API

Development, implementation, and update focusing on Sales cloud and Service cloud

Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud

Responsible for Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API

Worked on version control of metadata using GIT (Github, Gitlab), SVN Involved in system integration using Outbound messaging, Callout and Triggers

Designed, developed and deployed Apex Classes, Controller Extension Classes to support Visualforce Pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in application

Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports

Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, Locking statements, Transactional control and Exception statements to invoke Apex triggers

Used Sandbox for testing created and managed packages and migrated them between Sandboxes and Production environments for final implementation

Used SOQL and SOSL for Data manipulation needs of application using platform Database Objects

Involved in creating and customizing Email template and configuring them to email alert within workflow rule for standard/custom object Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours

Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.

Delivered front-end and back-end architecture and functionality by translating development requirements.

Improved data quality by implementing validation rules and customizing page layouts in Salesforce.

SALESFORCE DEVELOPER/ ADMINISTRATOR 05/2017 to 06/2020 GEICO Insurance Remote

Created and managed Apex Classes, Apex Triggers, LWC Components, SOQL Queries, Future Method, Batchable Classes and Unit testing

Worked on various Salesforce.com Standard Objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards

Created Custom Objects, Validations, Objects, Relationships, Permissions, and Business Processes

Created custom profiles and managed all required settings for users to give proper access to proper users with profiles, permission sets, permission set groups, roles, and sharing rules

Worked with SOQL, SOSL queries with Governor Limitations to store and download data from Salesforce.com platform database Extensively used Data Loader to perform various DML operations like insert, update, and delete in both bulk and Standard modes for various Salesforce.com objects

Created and automated Email-to-Case, Custom Objects, Custom Fields, Report Types, Lightning Record Pages

Imported and Exported Account and Contact Data through Data Import Wizard, Data Export Wizard, Data Loader

Handled all administrative functions including User Account Maintenance, Creating User Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Process Builder, Workflow Rules, Validation Rules, Reports, Dashboards, and Process Builder

Automated processes using Salesforce tools such as process builder, flow automation, validation rules

Created Workflow Rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic Built Lightning Components for replacing standard functions to match requirements

Used Salesforce Chatter to provide real-time notifications of changes in accounts, leads, and opportunities to help sales and service teams to be more efficient

Used Sandbox for testing and migrated code to deployment instance after testing

Working in Agile environment, in this developed high-value features and delivered more quickly with short cycles.

Delivered front-end and back-end architecture and functionality by translating development requirements.

SALESFORCE ADMINISTRATOR 08/2015 to 04/2017

Credit Union Remote

Worked extensively on Accounts, Contacts, Leads, Opportunities, Reports, Dashboards, and other Standard Objects and Customized Objects

Developed Custom Objects, Custom Reports and configured Analytical Snapshots to help monitor data concerning sales performance and Lead generation

Created Custom Fields on Standard Objects and Configured Page Layouts, Record Types, and Validation Rules to support 'least visibility' concepts in concern of displaying and access of data Created relationships among objects using Lookup, Master-detail, and Junction Object relationships

Kept up to date with Salesforce releases, features, and best practices and effectively communicated upcoming release changes with Business and Technical team members in Knowledge Transfer sessions

Managing Permission Sets, creating Validation Rules Created different Workflow Rules that performed outbound message, email alert, field update, and created task actions Specialized in Record-Level and Field-Level security and configured their sharing settings

Imported and exported Account and Contact data through Data Import Wizard, Data Export Wizard, Data Loader

Customized UI with Lightning Pages, and Page Layouts processes by business requirements

Experience working on salesforce.com (SFDC) instances on sales cloud

Automated Email-to-Case, Lightning Record pages and implemented Web to Case, Email to Case functionalities to improve case management processes

Customized Dashboards to track Salesforce usage for productivity and performance of business centers and their sales teams Worked on Lightning Process Builder flows, Workflow rules, and quick Action

Work in Agile Environment in 2 weeks sprints, Confluence, Jira, Demos, Flow Applications, User Stories, Daily Stand-ups (Change Sets: Sandbox, Dev, UA Testing, Prod), Sales Customer Service Fluent understanding of project management, Software Development Life Cycle (SDLC) & Application Maintenance.

EDUCATION Bachelor of Science Information Technology 06/2015 AZERBAIJAN MILITARY ACADEMY, BAKU, AZERBAIJAN

CERTIFICATIONS • Salesforce Certified Administrator

• Salesforce App Builder

• Salesforce Platform Developer-1

LANGUAGES Azerbaijani: Native language

English: C1

Advanced

Russian: C1

Advanced

Turkish: C1

Advanced

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