Business Analyst Data Analytics

Morgan Higbee

801-***-**** ******.******@*****.*** Riverton, Utah

Objective

Seeking a Business Analyst role to leverage analytical skills, business acumen, and cross-functional collaboration to drive operational excellence and deliver impactful solutions. Education Experience

Murray High School

Diploma

June 2005

Google Data Analytics

Certification

Coursera

April 2023

Business Analyst/Mortgage Auditor

Metasource Remote

October 2020 – January 2023

Conducted thorough business process analysis of loan application files, identifying gaps and areas for improvement in various loan products (FHA/VA/USDA/Reverse

Mortgage/HELOC). Ensured regulatory compliance and optimized operational efficiency.

Performed comprehensive appraisal reviews, ensuring accurate property valuations by appraisers. Analyzed appraisal data to identify trends and areas for improvement.

Conducted manual compliance audits to ensure TRID guideline adherence, verifying proper completion of TRID documents. Documented findings to ensure regulatory compliance and provide a foundation for process

improvement initiatives.

Analyzed loan process data to identify key trends, patterns, and areas for improvement. Leveraged data-driven insights to make informed recommendations for enhancing business processes and driving performance.

Created impactful reports and presentations using Tableau, Excel, Power BI, and PowerPoint. Summarized findings and actionable recommendations, effectively communicating complex information to facilitate informed decision-making. Awards &

acknowledgments

Consistently praised by both

management and team

members for outstanding job

performance, receiving

positive feedback consistently

throughout my tenure.

Recognized as the Employee

of the Month multiple times for

exemplary handling of a

crucial projects, demonstrating

exceptional skills, dedication,

and successful project

management.

Collaborated with cross-functional teams (IT, operations, finance) to ensure regulatory compliance and best practices. Actively engaged in meetings, workshops, and discussions, fostering strong stakeholder relationships and facilitating effective collaboration.

Business Analyst/Quality Control

Select Portfolio Servicing West Valley City, Utah September 2007 – October 2019

Utilized Excel to create comprehensive trending reports, analyzing the pass-fail ratio between Underwriting and the Quality Control (QC) department. Conducted in-depth research to identify the reasons behind failed audits, providing valuable insights for process improvement initiatives.

Developed visually impactful data visualizations using tools such as Excel, Tableau, and PowerPoint. Presented these visualizations to the Senior Vice President of the department, facilitating analysis and strategic planning activities based on accurate and insightful data representations.

Collaborated closely with clients and individual business units to gather information for quarterly and monthly Quality Control testing. Actively engaged in cross-functional discussions to ensure data accuracy and alignment with testing objectives.

Conducted thorough reviews of a select group of retention non-GSE loss mitigation deals offered to customers. Ensured accuracy and adherence to MHA-C directives, CFPB, state and federal requirements, as well as investors' and mortgage insurers' guidelines.

Performed comprehensive evaluations of customer income, researched relevant documents, verified credit scores, and assessed the Broker Price Opinion (BPO) or appraisal of the property. Leveraged this analysis to make informed decisions and recommendations.

Developed Standard Operating Procedures (SOPs) for all aspects of the department, creating a standardized framework for training new hires and serving as a valuable reference guide. Ensured consistency and adherence to best practices throughout the department

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