Customer Service Food Safety
Resume:
Emmanuella Onwe
Greenbelt, MD *****
ad5ss2@r.postjobfree.com
Skills
Punctual and Dependable
Fast-Paced Environment
Verbal Communication
Food Manufacturing Processes
Team Collaboration
Sanitation Standards
Health and Safety Regulations
Time Management
Strong Work Ethic
Customer Service
Problem-Solving
Flexible Schedule
Experience
March 2021 - Current
Dreyer's Laurel, MD
Ice Cream Maker 1
Broke down, cleaned and sanitized work stations at end of shift.
Prepared and built food items according to standardized recipes and directions.
Adhered to company safety policies and procedures regarding proper food safety and sanitation.
Followed production list provided by supervisor.
Properly stored food by adhering to food safety policies and procedures.
Monitored and adjusted production processes or equipment for quality and productivity.
Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
September 2021 - March 2022
Popeyes Louisiana Kitchen Inc. Greenbelt, MD
Cashier Team Lead
Processed payments for customers quickly and accurately to exceed productivity standards.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Answered customer questions, provided store information and directed customers to designated store areas.
Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Trained new team members in cash register operation, stock procedures and customer services.
Learned roles of other departments to provide coverage and keep store operational.
Helped customers find specific products, answered questions and offered product advice.
January 2019 - May 2020
Malta House Of Care Hyattsville, MD
CNA Volunteer
Kept rooms clean, stocked and sanitized for proper infection control.
Helped patients with personal care needs such as feeding, grooming and toileting.
Set up equipment and assisted with procedures.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous visit experience.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Delivered high level of care to every patient.
Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
Planned, prepared and served meals and snacks according to prescribed diets.
Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
Collected vital signs every [Timeframe] to keep nursing staff updated on patients' conditions.
Education and Training
Expected in August 2023
Academy of Health Sciences At Pgcc Largo, MD
Associate of Applied Science Nursing
May 2020
Eleanor Roosevelt High School Greenbelt, MD
High School Diploma
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