Customer Service Medical Receptionist
Resume:
TANYA MCDANIEL
Willis, TX *****
*****.*********@*****.***
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Work Experience
Coach Counselor
Gulf Coast Trades Center - New Waverly, TX
September 2023 to Present
• Making sure all students in the dorm assigned are accounted for every 30 mins on a count sheet.
• Assisting any student that might need help with anything.
• Making sure there are no verbal or physical altercations in the dorm or illegal activities.
• Mentoring the students with group session in afternoons.
• Assisting them to stay on task with details etc by the scheduled time
• Displaying a positive environment at all times as well as showing empathy despite any negative behavior shown at you.
• Taking care of laundry for each student nightly so all uniforms are prepared for school and activities.
• Completing daily behavior reports for each student prior to leaving on their behavior for your shift. Correctional Clinical Associate/Dispatcher
UTMB Health - Huntsville, TX
December 2022 to April 2023
• Set up all clinic and free world ambulance transports for TDCJ inmates from various units to the UTMB Galveston facility for doctor appointments
• Made sure each unit had proper security set up for each transport
• Provided various units rosters with all incoming/outgoing of each TDCJ inmate transport for that night
• Set up non-emergency transports that called in and needed to be transported to a free-world hospital due to sickness or injury at that immediate time
• Input inmate info for upcoming appointments into system Caregiver/Chef/Sports Coach/Housekeeper
Self-employed - Spring, TX
August 2010 to May 2019
• Monitored team practices to establish high level of performance.
• Enforced discipline both on and off-field to lead home with highest personal standards.
• Utilized positive communication to encourage team and promote integrity and respect.
• Taught players how to run specific game plays in order to build cohesive, structured team.
• Distributed time meal prepping and cleaning while were at school. Scheduler/Front Desk Medical Receptionist
1st Choice Obstetrics & Gynecology - The Woodlands, TX July 2008 to June 2010
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Verified insurance benefits and prepared for patients coming in for certain office procedures and obstetrics.
Insurance Verification Specialist/Scheduler/PBX Operator Specialists For Women - The Woodlands, TX
February 2007 to July 2008
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Scheduled patients for wellness, procedures and obstetrics appointments.
• Cross trained on the pbx switchboard.
Medical Unit Secretary/Insurance Verification Specialist/Appointment Scheduler
Sadler Clinic - The Woodlands, TX
October 2004 to April 2005
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Prepared all patient charts for the following days visit in the various specialty offices I worked in.
• Filed and made sure all patient charts were put in medical records correctly.
• Verified patient benefits for copays & deductibles for their visit. Education
High School Diploma
Oak Ridge High School - Conroe, TX
May 1988
Skills
• Sports coaching
• Cleaning
• Caregiving
• Cooking
• Medical Records
• Insurance Verification Microsoft Time Management Medical Terminology HIPAA Attention to detail Customer Service 10
• Mentoring
• Medical Receptionist
• EMR Systems
• Multi-line Phone Systems
• Medical Scheduling
• Communication skills
• Home care
• Mentoring
• Office experience
• Customer service
• Medical terminology
• Insurance verification
Certifications and Licenses
CPR Certification
Assessments
Administrative assistant/receptionist — Completed
April 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Call center customer service — Proficient
August 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Completed
February 2023
Maintaining data integrity by detecting errors
Full results: Completed
Protecting patient privacy — Proficient
July 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Scheduling — Proficient
May 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer service — Proficient
August 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Professionalism — Proficient
July 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Warehouse safety — Proficient
July 2023
Using safe practices in a warehouse setting
Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
August 2023
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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