Data Entry Service Support

LA$ GONZALEZ, JR.

Orlando, FL ***f* l Mobile: ***-370480 l Ernail: Gonzale4irtuisT5@ grnail.com

Customer Senice Represenlalive * Accounl Manager * Vendor Support PROFESSIONAL PROFILE

Dedicated Customer Semice Represenlative with morc than 20 years of experience. Self-starrcr, exhibiting high work ethics integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to nteet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Highly rnotivated and upbeat Offrce Management graduate experienced in administrative and custorner service support. Quick learner, committed to topauality job performance. Dependable and courteous with superior communication and inter-personal skills. Excellent tinrc managernent, organizational and leadership abilities. Pr,oficient in internet rcsearch data entry & proofreading. Core Competencies include: a Effective communication

o Good tirne nnnagenpnt

o Committed to data integity

o Excels under prcssurc

o Bilingual: English & Spanish

o Excellent custonrer service

a Conflict resolution

t Word, Outlooh Excel

a Multi-tasker

I Works well with others

a Computer proficient

a Creative problem solver

o DetailOriented

o Highly organized

. High work ethics

I nterconnection Specialist

Lumio HX Orlando, Fl 2t20?J2-Currcnt

a Assisting clients with all facets of Solar Panel projects i.e. connection to utility i.e. Florida Power & Light grid via Interconnection applications, Insurance documenls,submittal, trouble shooting any issues client may have with solar projecs, account updating, order entry

C uslome r Se nice sl S ale s Co ns ultan

Advanced Auto Parts Altamonte Springs, Fl. rcf?n$-lf2finz o o Automobile Store closing parts rcsponsibilities sales specialist, which banery include sales assuring and installations, storc is prepared inventory, for next parts day deliveries sales, nightly when cash required. managemenl, bank deposits, adding new inventory into shelves, labeling new product using planogram. Vendor Support SpecialisilCtrsloner Senice Representative EDC Service Group Altamontc Springs, Fl. 0[n0n-05n0l9 o Managed vendor accounts and compliance paperwork: service agreement, certificates of insurance and W9 Signed up new vendors (tradesmen) to contracts for services by negotiating rates for services requircd Updated all current trade.sman profiles in Advantage system assuring all documentation i.e. Service Agreernent, Certificates of Insurance, Workman's Compensation & W9 forms arc in compliance. Customcr Semice RepresentalivelPrduction I*d

Gate Pacific Altamonte Springs VIn0l2-l2I20l6

a Account specialist for Home Depot and Lowes for Coolaroo Exterior Solar Shades custom blinds department, handling all custom order inquiries i.e. sales, installations, returns, pricing, inventory, order updares, crcdits, troubleshooting all solar shade issues. Production departrnent for custom order blinds, supervised staffof (7) manufacture custom blinds, inventory control, shipping & receiving of custom blinds and marcrials, processed rchrns for crpdit and/or rcfunds.

Cusmner Scnice Rcproscnblivclll(tehouse Mryer

Stark Carpct/Wallcovcring Division I New Yorlq t{Y WggWymn o Custonpr support for 28 Sta* Carpct showrooms in U.S. and Europe. Supervisod staff of (6) Sde$, invenory control, deliveries, insallarionq specifications, p'roduct distribution. Puchased product i.e. wallcoveringJfabrics from major dorrcstic and fioreign suppliers. Researched and resolved all client, vendors and slrowroom issues rclating to dcliveries, installuions. hocesscd all vendor invoices Pnocessed rehtrns, credits, refunds urd cancellations. Shipping product utilizing all majorcaniers i.e. UPS, Fedenl Exprcss. DHL erc. and receiving of rnerchandise when necessary. Inventory contnol, production assistant to production manager EDUCATION

Monroc Bttsinr,ss Insdtub; Bronx, N.Y. Afue Marugerunt fohn F. Kenwly Inbrtuiorul Airpori; Qrstoner &n Training Progn n - Ccrtifrm of contphtbn r984

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