Store Manager Customer Service

Karina Bautista

**** ****** **, **** *****, TX, *6133

817-***-**** ****************@*****.***

Objective Establish my skills in a leadership position to support the organization's mission.

Skills

Customer service

Supervising food-handling

Bilingual New hire training

Self-Motivated Problem solving

Goal oriented Knowledge of store operations

Experience

Store manager at Chipotle Mexican Grill. December 1st- current.

Certified General manager

●Adaptable with company standards

●In current job values business culture

●Prepares the store to be ready for any audit at all times

●Developing people into a higher level

●Executing PnL Plan

●Inventory

●Hiring

●Training and development with expectation to promote with a higher level

●Interacting with customers for our customers satisfaction is a higher level expectation.

Store Manager, Taco Bell. Franchise, August 2015 – September 2016

●Training and certification completed (April 2016- July 2016) for “Area Coach”

●Continue to expand store manager skills.

●Provide customer's a personalized service to gain repeat and referral business.

●Report store operation goals to identify opportunities for improvement.

Store Manager (in training), Jack in the Box, June 2013-January 2015

●Transferred below skills to new environment.

●Trained new cashiers to promote restaurant's policies and customer care.

●Encouraged teamwork by assisting workers to complete customer’s orders.

●Changed worker crew to reflect a responsible and accountable team to help lift store status.

Store Manager, Taco Bell Corp., November 2000 – May 2013

●Promoted customer satisfaction during order placement/receipt and resolving concerns/complaints.

●Managed store open and closure hours with clean workspaces and completed sales transactions.

●Maintained and supervised logs weekly and monthly inventory of perishable and nonperishable goods.

●Trained and assigned duties to workers to maximize order fulfillment and labor costs.

●Exercised financial control to meet profit margin targets and promoted cashier’s accountability.

●Consistently met and/or exceeded store performance goals involving incentives for speed of service, labor, and food costs.

●Ensure cooks follow appropriate food handling policies and maintenance of kitchen.

Training

Taco Bell Corporate, Certifications, Workshops,

James Monroe High School, 11th grade, Los Angeles, California

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