Customer Care Mental Health
Resume:
CONTACT
ad5sqc@r.postjobfree.com
SKILLS
• Excellent time management, organizational, relationship building skills & ability to multi-task.
• Ability to meet stringent deadlines in high-pressured environment with attention to details.
• Strong research, excellent verbal and written communication skills & ability to adapt to change
Personal Care, Taking observations,
Hygiene, Health and safety, Community care.
EXPERTISE
•Efficient with Microsoft Office Suite.
•Excellent Technical
Presentation Skills
•Good knowledge of Windows operating systems
•Excellent Report generation skills.
LANGUAGES
English: Native
French: Beginner
FURTHER DETAILS
Availability: Available immediately and willing to work flexibly as the role demands.
AMINA ADAMU PGDE, BSC.
PROFESSIONAL SUMMARY
An Experienced Administrative Officer, Customer Care Specialist, Human Resource Manager, and Dedicated Caregiver Volunteer with hands-on experience in a fast-paced environment,. Proficient in customer on boarding reviews, and remediation, with expertise in office organization and HR processes from start to finish. Known for meeting tight deadlines, I am analytical, detail-oriented, and purpose-driven, excelling in teamwork and interpersonal communication. Prioritizing professionalism, efficiency, and confidentiality, I aim to reduce dissatisfaction and foster customer loyalty.
PROFESSIONAL TRAINING & CERTIFICATIONS
Virtual Edition Refresher Course for House Parents by Edumark Consulting Nig.
Work shop for School Administrators by School Resource Centre Abuja SRC
Cultivating School Administrative Excellence by Purd Consulting/Creek Hill Education
Creative Branding Loyalty by Purd Consulting/Creek Hill Education Partners
Administration /Management Training Workshop for Administrative And Academic Heads of Schools in Northern Nigeria
Building A World Class Institution by Learning Impact
Artisanal ice cream making by Gelato University Carpigiani/Hatlab, Place Abuja
Special Need Café: Training on inclusive practicals and nutritional modalities for children with special needs (Brain Diet Services) by Be Better Consulting.
Federal Road Safety Corps Workshop for Private Proprietors/Proprietress in the Federal Capital Territory.
Behavioural Equipper Trainer by The School of Articulation and Behavioural Alignment SABA RESOURCES
Certificate Hotel Management Course by OFC/LPMV/OSAFC
Executive Diploma in Restaurant & Bakery Management Course by OFC/LPMV/OSAFC
Certificate in International Volunteering by OFC/LPMV/OSAFC
Certificate in Basic Fire Safety Strategy in the work place Level 1 by FCT FIRE SERVICE/LP
Certificate in UN Women & Peace Operations by OFC/LPMV/OSAFC
Certificate in Grant & Proposal Writing by OFC/LPMV/OSAFC
Certificate in International Law and Diplomacy by OFC/LPMV/OSAFC
Certificate in Mental Health Awareness level 2 by OFC/La Plage Services
Certificate in Mental Health Awareness level 3 by OFC/La Plage Services
Career Volunteer at Rehoboth Elderly care centre Nig.
Care Support Workers e-learning course by Florence Academy
First Aid e-learning course by Florence Academy
Florence code of conduct care support workers e-learning course
Manual Handling/Moving and Handling e-learning course by Florence Academy
Medications competency assessment e-learning course by Florence Academy
How to plan a clinical Audit Bite size e-learning course by Florence Academy
Food Hygiene e-learning course by Florence Academy
Medication Administration e-learning course by Florence Academy
Record keeping e-learning course by Florence Academy
Stroke Awareness e-learning course by Florence Academy
Safe Guarding children e-learning course by Florence Academy
Safe Guarding Adult 1& 2 e-learning course by Florence Academy
Introduction to Care Giving by Alison the CPD Certification Service
CPR,AED &First Aid Certification by Alison the CPD Certification Service
Diploma in Certified Information Systems Security Professional (CISSP 2019)
Hospitality Management Studies - Hotel Operations by Alison the CPD Certification Service
Cyber Security by Alison the CPD Certification Service
Advanced parenting Skills by Alison the CPD Certification Service
Diploma on Mental Health by Alison the CPD Certification Service
Customer Service Skills by Alison the CPD Certification Service
Starting Python Programming by Alison the CPD Certification Service
Scrum Master Training by Alison the CPD Certification Services
Diploma in Human Resources by Alison the CPD Certification Service
Diploma in International &Strategic Studies by Alison the CPD Certification Service
Diploma in Roles and Responsibilities of Virtual Assistants by Alison the CPD Certification Service
Telemarketing and Sales Training by Alison the CPD Certification Service
EDUCATION
Courses:
National Teacher’s Institute NTI PGDE (Post Graduate Study Education)
Babcock University (B.SC Political Science)
WAEC West African Examination Council
NECO National Examinations Council
PROFESSIONAL EXPERIENCE
Community Partnership Specialist / Telesales Marketing Supervior
Enterscale Services Limited (April 2024 –date) Remote
l be at the forefront of expanding suite platform by strategically acquiring niche communities in your location.
. Strategically identify and target niche communities, such as PTAs in schools
and taxi driver associations, for on boarding onto our paid survey platform.
. Establish partnerships with targeted groups and develop tailored incentives to encourage engagement
. Ensure a smooth and positive on boarding experience for niche communities on platform through collaboration with internal teams to customise the
on boarding processes based on each community's unique needs.
. Devise incentive programs specific to each niche community, enhancing the
appeal of joining and participating in the paid survey platform.
. Cultivate strong, long-lasting relationships with community leaders, key
stakeholders, and influencers within each niche segment. Act as the primary
point of contact for community inquiries, feedback, and concerns.
. Collaborate with marketing teams to create targeted campaigns tailored to
each niche segment and plan and execute promotional initiatives to raise
awareness and drive engagement within targeted communities.
. Assess the effectiveness of community acquisition strategies using data
analytics. Provide regular reports on community growth, engagement, and
partnership success.
. Stay up-to-date with industry trends, community behaviours, and emerging
Opportunities. Continuously adjust acquisition strategies based on evolving trends and community dynamics.
• Exceeded sales targets consistently by implementing effective telesales strategies and motivating team members to maximize their performance.
• Implemented performance metrics and KPI tracking systems, resulting in improved accountability and transparency within the telesales team.
• Led training and development initiatives to enhance the sales skills and product knowledge of telesales representatives, resulting in increased conversion rates and customer satisfaction.
• Fostered a positive and collaborative team environment, resulting in high employee morale and low turnover rates.
• Established and nurtured key client relationships, resulting in increased repeat business and customer loyalty.
• Streamlined processes and procedures within the telesales department to improve efficiency and productivity, leading to cost savings and increased profitability.
Care giver Volunteer
2021- Date: Rehoboth Care Elderly Centre
Working in the community to provide healthcare support to patients in their own homes
•Helped build trusting relationships with a wide range of patients(Old and young)
•Providing personal assistance to elderly patients, including bathing, dressing and feeding
•Administering medication
•Treating patients with compassion, empathy and respect
Key achievements:
•Encouraged the link of positive feedback from patients and their families for a caring attitude
•Sensitizing patients to live in their own homes and retain as much independence as possible
•Assisted to set goals in high standards of hygiene, health and safety with zero incidents
•Creating exciting active to build self-love and confidence.
December 2008 – 2023: Ladela Schools Abuja
(Senior Administrative Officer)
Slashed payroll/benefits administration costs affordable percentage by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Daily report to the Executive Director
Check school email and respond to mails daily
Supervise the different parts of the school plant to ensure that each is in order.
Organizing school programs and workshops
Ensures that the weekly digest, calendar, is sent out to parents and staff.
Strategic session with ED
Review reports from Sectional heads _ Principal and Head Teacher
Assessment of School equipment’s
Review e-learning with IT Unit
Lesson/Student observation and feedback
Go through school records.
Do end of term newsletter.
Staff appraisal with the heads
Feedback from parents
Spearhead recruitment of staff /and preparing offer letters
Review innovations and updates
Review of existing policies and addition of new ones.
Key Achievements
Coordinate and arranged company events by saving 80% overhead expenses.
Sensitization, comprehensive training provided to newly hired staff members.
Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment scheduling.
Creating a centralized database for easy retrieval of information with other departments.
May 2008 – May 2008: United States of America, Department Of Commerce, U.S Commercial
Volunteer Service Protocol Officer (C.T.O 2008) Lagos Nigeria
Customer care leading and showcasing exhibitors’ brand -new technologies to the public market and investors.
Key Achievements
Sales and contact established by manufactures.
March 2007 –March 2008: Government Secondary School, Matazu Katsina
Teacher (NYSC) National Youth Service Corp
Teaching Government to Senior Secondary students in community, compulsory1year youth scheme.
Impacting knowledge to children in secondary school on governance and policies of a state, country and Nation.
Preparing for external and internal examinations.
Key achievements:
Ensuring the pupils have clear knowledge and understanding rights, and excelling with good grades.
June 2004: Kaduna State House Of Assembly Kaduna
Volunteer (Legislative Department, Table and Committee)Draft amendments and reports for members of the committee
June 1998- June 2001: Migash Ventures Ltd (General Contractors)
(Administrator)
Organization Of Activities
Preparation of Offices documents.
General Admin activities
Contact this candidate