Admin Assistant, Office Administration, Insurance Coordinator

Summary

Office Administrator with over ** years experience ensuring the success of business operations through dedication to completing tasks discreetly, accurately, and on time. Keen aptitude for interacting, coordinating, and overseeing all levels of an organization, with a focus on the public, medical, and financial sectors. Improve operational effectiveness by streamlining processes with a commitment to exceptional customer service. Experience

Administrative Assistant III 02/2023 - 04/2024 State of Colorado, CDOC Pueblo, CO Developed, monitored, and managed the Clinical Services Department's budget and expenses, including executing and adjusting purchases through the utilization of a state-issued Purchasing Card (C-Card.) Identified, investigated, and addressed problems, concerns, errors, and/or complaints regarding offender clinical visits and grievances, vendor issues, employee payroll, and internal departments. Supervised area porters, monitored clinic chemicals and other security/tool control items, kept inventory of office supplies, medical equipment, and electronic devices.

Established and organized meetings, developed agendas, took minutes, and arranged travel and lodging for all department employees.

Maintained accurate timekeeping for Clinical Services' employees, and provided security clearance to individuals visiting the facility using NCIC/CCIC. Managed HR process, including conducting interviews, liaising with HR regarding nominations and onboarding, documenting IOJ, Workman's Compensation, FMLA, FAMLI, disciplinary hearings, quarters worked, etc.

Administrative Assistant III 03/2022 - 02/2023 22nd Century at CMHHIP Pueblo, CO Delegated, assigned, and substantiated work to other Administrative Assistants in the department; ensured IOJ employees attended their shifts on time and completed assigned tasks. Prepared data reports for hospital leaders; kept department policies, procedures, safety standards, and committee meeting minutes up-to-date to stay in compliance with outside agencies; conducted special projects requiring extensive research for various hospital-wide credentialing compliance. Assisted with the development of Infection Control's confidential employee immunization database and its crossover to the new system.

Initiated queries, updated, maintained, and entered confidential employee medical records. Facilitated biweekly New Employee Orientations with infection control nurses. Supported COVID-19 surveillance testing and vaccination clinics; entered all immunization data (including influenza, TB, Hep-B, COVID-19) into the CIIS database. HR Tech III/Employee Benefits Specialist 11/2021 - 02/2022 State of Colorado, CDOC Colorado Springs, CO Conducted confidential consultations with employees on COVID questions and concerns, and provided relevant information based on their health matters. Monitored, responded to and tracked inquiries sent to the CDOC employee's COVID email inbox; monitor/track employees on administrative leave due to COVID symptoms/possible exposure, coordinate with appointed authorities, Employee Health Nurse and employees to ensure timely return to work. Worked with employees on COVID protocols and related benefits; maintained internal data systems related to employee COVID information, including tracking employees on leave under the Families First Coronavirus Response Act (Craft), assisted with COVID-19 surveillance testing, vaccination clinics, and special projects. Pueblo CO-CEAL Community Connector 05/2021 - 01/2022 UC at Anschutz Pueblo, CO Coordinated survey recruitment, administration, and data collection efforts in the Pueblo community. Supervision of three survey data collectors who administered the CO-CEAL survey in the community, collected and verified time cards, and approved all work time. Managed recruitment of survey respondents, assisted CO-CEAL's research team with recruiting Boot Camp translation participants, and coordinated meetings, phone calls, and group activities. Danita H. Lopez

719-***-**** ad5spi@r.postjobfree.com Pueblo, CO Contributed to survey questions and data collection methods by providing community feedback to the research team.

Child Welfare Technician 07/2019 - 10/2020 Pueblo County Dept of Human Services Pueblo, CO Determined initial and/or ongoing eligibility for foster care, adoption, and guardianship reimbursements under Title IV-E and MOE.

Ensured client eligibility for other public assistance programs like HealthFirst Colorado and SNAP. Checked and verified eligibility factors for programs and services; computed eligibility based on client and collateral information.

Analyzed possible issuance errors; created reports in cases of overages, underages, or delays. Participated in audits and hearings, drafted rebuttal letters, provided information and referrals to foster care/kinship and adoption community support services. Independent Contractor 02/2016 - 01/2020 Self-employed Pueblo, CO Participated in the HR process, including recruiting, selection, onboarding, orientation, employee relations, and outgoing client interviews.

Appointments, organized meetings, prepared agendas, and documented minutes. Developed and maintained filing systems; created, updated, and maintained state and federal policies and procedures.

Researched and negotiated new contracts and suppliers; reconciled all credit card and purchase order transactions.

Administrative Assistant III 08/2007 - 02/2016 State of Colorado, CMHHIP Pueblo, CO Supported the Medical Services Division as a signature authority for the division; created, approved, and reconciled purchase orders, P-card purchases, and warehouse procurement purchases up to $25,000. Managed office administration by assisting with new employee orientation biweekly, prepared and renewed Scopes of Work, facilitated various software with managers and other employees, and scheduled ALJ courtroom availability.

Developed and implemented an infection control training manual and filing system that increased productivity.

Responsible for all scheduling duties for the Department of Medicine, logged CME credits, time off, M&M reviews, took and tracked minutes of department meetings, budget, logistics moves, travel planning, expenses, employee reviews, electronic device tracking and repair, and negotiations for emergency coverage; provided dictation for medical providers and outside specialists (GU, GU, GYN, ENT, RAD, Neuro, Podiatry, Eye, Ortho, EEG/EKG, Psych Evals, Annuals, Competency hearings.) Recovered $1K+ monthly in operating expenses from former employees by collecting pagers and cell phones and assigning assets to individual employees. By implementing a digital timekeeping policy across 10 departments, paper usage was reduced 35%, increasing accountability and mitigating PHI exposure. Provided customer service to internal and external vendors; advised managers and employees on State laws, policies, procedures, and personnel board rules. Education

Business Administration University of Phoenix Pueblo, CO

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