Medical Office Records
Resume:
Erica Robinson-Phillps
Memphis, TN *****
********.*******@*****.***
Determined Medical Office Professional. With success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Ambitious Managing Director with excellent Scheduling and [Chart Building and filing] skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Accomplishments
Achieved positive task by completing [Task] with accuracy and efficiency. Documented and resolved Filing which led to Positive. Work Experience
Medical Billing Specialist/Receptionist
Pediatric Physicians - Memphis, TN
January 2019 to Present
Back office Insurance claims, resolving of Insurance problems, Chart Building, Insurance verification, Scheduling patients. Updating EOB payments in our system. I have worked with Greenway systems and medical manager.
Tax Professional (Seasonal)
Unlimited taxes and more - Memphis, TN
July 2017 to Present
Tax preparer and processor
Medical Office Receptionist
Angela- Memphis Oral Surgery Group - Memphis, TN
October 2014 to February 2018
Pulled charts and prepared for nurse and doctor assessment. Maintained patient databases and updated information in alignment with HIPAA protocols. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Filed and retrieved patient records for provider.
Enhanced office productivity by handling high volume of callers per day. Maintained current and accurate medical records for patients. Supported office staff and operational requirements with administrative tasks. Adhered to strict HIPAA guidelines to protect patient privacy. Organized paperwork such as charts and reports for office and patient needs. Reviewed and sent medical records to other physicians upon request. Welcomed over 50 patients and visitors per day via telephone and in person. Kept patients' appointments on schedule by informing provider of patient's arrival and any delays. Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Used DSN to schedule appointments for doctor visits and procedures. Scheduled, rescheduled and cancelled appointments for dental patients. Crew Manager
McDonalds - Memphis, TN
April 2013 to December 2016
Supervised 6am-2pm Crew
Ake sure all jobs were covered
Discipline all manners
Production specialist
Unilever-Machine Opeator - Jonesboro, AR
January 2009 to April 2013
Analytical Skills.Attention to Detail
Teamwork.Physical Stamina and Strength
Handle Heavy Equipment.
Education
associates Degree in medical office professional-medical billing and coding Concorde Career College - Memphis, TN
March 2017 to October 2019
Skills
• Team Leadership Business Leadership
Customer Service Management Focus and Follow-Through Staff Scheduling Calendar Management
Records Organization and Management
• Medical Billing
• Medical Coding
• Insurance Verification
• ICD-10
• ICD-9
• CPT Coding
• Medical Office Experience
• Accounts Receivable
• Medical Records
• Medical Receptionist
• HIPAA
• Medical Terminology
• ICD Coding
• EMR Systems
• Data Entry
• Tax experience (6 years)
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