Front Desk Guest Services

AJ Santiago

**** ********* ****** *****, **, ****3

Home Phone: 646-***-**** Email: ad5sou@r.postjobfree.com E M P L O Y M E N T

-B-Reel- Office and Operations Manager

New York, NY

Dec. 2017 - Present

Responsible for all day-to-day office administrative activities.

Own relationship with building management to ensure employee understanding of and compliance with all office building policies.

Manage vendor and merchant relations.

Coordinate travel logistics for employees.

Event planning (i.e., scheduling, catering).

Monitor and manage procurement of office and kitchen supplies to ensure proper inventory levels.

Administer and oversee the maintenance of office equipment and systems, including monitors, printers, copiers, internet, phones and A/V conference and take necessary steps to enhance and/or repair where appropriate.

Develop and implement a protocol for office security and visitor access, including visitor check-in and after hours access

Own the office aesthetic and design (i.e., foyer, conference rooms, walls) to create a welcoming and comforting work environment.

Maximize use of office space by planning for and managing office seating chart and layout.

Manage non-role related components of new hire onboarding, including HR data entry, benefits information, equipment procurement, technology account creation (i.e., Gmail and Slack), security card creation, desk space set-up, etc.

Answer basic HR questions regarding benefits, payroll, etc.

Develop, document and implement office policies by establishing standards and procedures and updating the employee handbook when necessary.

Maintain company calendar and ensure holiday / office closures are communicated proactively.

Drive planning efforts for office celebrations, leadership offsite, holiday parties and other company events.

NECO Executive Assistant and Office Manager

New York, NY

Oct. 2016 - Jun. 2017

==EA Responsibilities==

Managed the individual calendars of all C-suite executives (and the office-wide NY & LA calendars).

Coordinated appointments and travel for board members and the CEO & President.

Remained aware of the CEO’s schedules, projects, and commitments acting as his right- hand, proactively reminding him of his schedule and handling all requests.

Helped CEO manage and coordinate philanthropic activities, charitable giving and maintenance of correspondence with partner organizations.

Conducted research/handled special requests for executive and family members. 1

Handled any/all relevant personal errands, purchasing/coordination of gifts, etc. for CEO and other staff.

Supported CEO and other staff to work from remote locations for special events.

==Office Management Responsibilities==

Provided office management support, including management of facilities, vendor contracts, and purchasing.

Gatekeeping: Oversaw reception areas and managed requests for meetings, conference calls and interviews.

Prepared correspondence.

Served as interdepartmental liaison between C-suite executives and non-executive staff.

Planned all off-site parties (inclusive of venue selection, catering, and party rentals).

Planned and hosted all on-site parties (including catering all birthdays, lunches, and dinners).

Greeted and directed guests visiting the company.

Oversaw and maintained the organization and appearance of the reception area, conference rooms, kitchens, and related areas.

Set up and broke down conference rooms (including preparation and clean-up of food before and after meetings).

Enforced office policies and procedures of order and cleanliness among all office staff.

Ordered supplies and maintained inventory of all office supplies.

Received and distributed incoming mail and packages.

Prepared packages for delivery via delivery services.

Assisted in ordering and maintaining inventory of company marketing materials.

Ordered business cards.

Worked with cleaning staff and related vendors to ensure that standards of cleanliness and order were maintained in the office.

Assisted with proofreading and reviewing of company-wide material.

Performed frequent light errands.

Conducted various levels of research as directed.

Assisted with all office events/activities, administrative and general office duties.

Trained and onboarded new employees.

Oversaw site renovations, expansions, and office moves.

Generated reports, spreadsheets, and compiled/bound decks for Marketing and Business Development teams.

Davis Wright Tremaine LLP Williams Lea Hospitality Coordinator New York, NY

Oct. 2015 - Jan. 2016

Scheduled conference rooms and used Outlook/Resource Scheduler to manage calendars and send invitations.

Generated reports for Office Manager.

Administered supplemental Front Desk services (directing calls, mail delivery, guest/vendor relations).

Communicated with manager and client on site or deadline issues.

Provided inventory management and procurement of catering and facility supplies.

Took note of food allergies and modifying menus and catering for law partners.

Hand-delivered meal orders for visiting law partners and elite clients from The Palm and 2

other NYC luxe eateries.

Set-up conference rooms, including audio/visual equipment, furniture configuration, and food/beverages according to the daily schedule.

Offered Hot & Cold Beverage and Wine Service.

Tidied conference rooms after use and returned property to vendors (such as florists, caterers, and event supply agencies).

Manhattan College Media Center Circulation Assistant Guest Coordinator Riverdale, NY

Nov. 2009 - Apr. 2015

Served as the department ambassador to VIP guests and speakers (including former Police Commissioner Ray Kelly and former Gov. of NY David Paterson).

Purchased gifts for all VIP guests visiting and hosting events in the library department.

Provided guest services administration for all events (including meet & greets).

Coordinated Front Desk activities (including room reservation and event registration).

Scheduled 20+ conference rooms for events in the Multimedia Center (over a 24/7 time frame).

Performed administrative and operational duties for Executive Library Director and Circulation Department.

Followed-up and monitored all aspects of logistics for events.

Oversaw acquisitions from all off-site vendors for events.

Managed and trained interns and oversaw set-up & breakdown for all events.

Provided First-line Help Desk Support for Media Center Audio-Visual Technology used at events.

Created SOP development and Implementation for events and library department guest services (to ensure best practices).

Oversaw trafficking of Media for Library and Communications Departments.

Performed Operations Management (including conducting facilities openings and closings, crisis management/disaster relief efforts during severe weather events and patron Bill/Fine reconciliation).

Conducted courier delivery management (including interfacing with USPS/UPS/DHL/FedEx).

C O M P U T E R

S K I L L S

Hardware: Mac/PC compatible

Software: Windows, MacOSX.14 (Mojave), Corel, Open Office, G-Suite of Applications, Microsoft Office 365 Suite of Applications (including Excel), Slack, Skype, Zoom, Hangouts, Gchat, Signal, Resource Scheduler, U-Reserves, Marathon, Concur, Bamboo, UltiPro, Justworks, FileMaker Pro, Entourage, Lotus, Visio, Web Design (HTML), Dream Weaver, Adobe Photoshop, Adobe Illustrator 8.0-CS2, Quark, InDesign, HomeSite 4.0, HTML Transit, Final Cut Pro HD, Voyager, KOHA, Linux, Firefox, Internet Explorer, Opera, Safari, Chrome E D U C A T I O N

Manhattan College Riverdale, NY May 2008

Majors: Bachelor of Arts in Corporate Communications and Broadcast Programming Minors: Managerial Sciences (CIS) and Public Relations 3

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