Business Analyst N A

* * *-***-**** ad5sot@r.postjobfree.com-Shakopee, MN

L i nkedIn : h t t ps:/ /www.l i n k edin.com/i n / s umalatha-borelli/ T r a i l head P r o f i l e : h t t ps:/ /www.s a l e s f o r ce.com/t r a i l b l a z e r / sborelli S U M A L A T H A B O R E L L I

S A L E S F O R C E A D M I N I S T R A T O R / B U S I N E S S A N A L Y S T C E R T I F I C A T I O N S

P R O F I L E S U M M A R Y

P R O F E S S I O N A L S K I L L

P R O F E S S I O N A L T R A I N I N G A N D E X P E R I E N C E Salesforce Platform Configuration

Data Modeling and Management

User and License Management

Workflow Automation (Flows, Process Builder)

Security Settings and Profile Management

Reports and Dashboard Creation

Data Import/Export and Migration

Business Analysis and Process Optimization

Salesforce Certified Associate

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Trailblazer Virtual Bootcamp for New Admins

Trailblazer Virtual Bootcamp for Salesforce Associate Trailblazer Virtual Bootcamp for New Marketers

Tequma AG – Salesforce Academy Season III

Clicked- Salesforce Business Analyst Team Sprint (Feb-2023) Clicked- Salesforce Admin & Analyst Team Sprint(May-2023) Clicked- Preparing for Salesforce AI Team Sprint(Nov-2023) Clicked- Preparing for AI as a Salesforce Professional Quest(Jan-2024) Salesforce Certified Administrator and Platform App Builder with extensive experience in Salesforce platform configuration and administration. Skilled in data modeling, security settings, user management, and automation tools such as Flows, workflow, and process builder. Proficient in analyzing workflows, optimizing processes, and seamlessly migrating automation to newer tools based on comprehensive business analysis. Strong expertise in creating reports and dashboards to drive informed decision-making. Proven track record of enhancing efficiency through tailored solutions and implementing best practices. Detail-oriented with a commitment to staying current with Salesforce developments. Ready to leverage skills and experience to drive business success as a Salesforce Administrator or Business Analyst.

B O O T C A M P / T R A N I N G P O G R A M M E S

Salesforce Administrator Macmillan Learning 06/05/2023 -12/31/2023 Need to collaborate closely with cross-functional Teams during scrum calls, analyze business processes, and leverage my technical expertise to implement efficient and effective solutions. Assess and catalog existing Workflow Rules and Process Builder automation within the Salesforce org. Collaborate with stakeholders to understand business requirements and process needs for each automation. Design and architect Salesforce Flows to replicate and enhance the functionality of Workflow Rules and Process Builder processes.

Develop comprehensive migration plans, including data migration and testing strategies. Implement Flows, ensuring they meet business requirements, are well-documented, and align with best practices. Collaborate with the development team to integrate Flows with custom code or other complex solutions if required. Participate in ongoing discussions to drive continuous improvement of Salesforce processes and automation strategies.

Preparing for AI as a Salesforce Professional Team Sprint Clicked 11/07/2023-12/05/2023 Using Prompts with ChatGPT: Understanding how to use prompts effectively to interact with ChatGPT and get the desired results.

Data Model Building: Constructing a data model based on the outcomes of effective communication with ChatGPT, likely to organize and structure data efficiently. Experience Site for Guest Feedback: Creating a site for guest users to provide feedback, storing this feedback in a custom object within Salesforce.

Building Screen Flows: Developing a screen flow for guest users and configuring the necessary permissions for them to access and interact with the flow.

Implementing Einstein Bot: Setting up an Einstein Bot to showcase Knowledge Articles based on the choices made by guest users.

Utilizing Live Agent with Einstein Bot: Learning how to incorporate Live Agent functionality within the Einstein Bot for more interactive and real-time support.

Case Creation through Einstein Bot: Expanded our skills by mastering case creation via the Einstein bot. Data Cleaning and Loading Cleaned Data Techniques: Acquired data loading skills using Dataloader.io with Clicked team's datasets

U p c o m i n g C e r t i f i c a t i o n s :

Salesforce Certified AI Associate

Salesforce Business Analyst

Salesforce Experience Cloud Consultant

Bachelor’s Degree in Computer Science

Master’s degree in Physics

E D U C A T I O N

St. Joseph Degree College,

Kurnool, Andhra Pradesh, India..

S.K.University,

Anantapur, Andhra Pradesh India.

2000- 2003

2003 - 2005

Tequma Salesforce Academy Season-III Tequma 09/19/2022-01/31/2023 Completed an 8-week sessions with Tequma, gaining expertise in the Salesforce Platform and earning the following Salesforce Superbadges.

Lightning Implementation Specialist

Process Automation Specialist

App Customization Specialist

Selling with Sales Cloud Specialist

Business Administration Specialist

Lightning Experience Reports & Dashboards Specialist Multi-Factor Authentication and Single Sign-on Settings Superbadge Unit

Service Cloud Superbadge

User Authentication Troubleshooting Superbadge Unit Conducted Stakeholder interviews, gathered requirements, built user personas, wrote user stories and acceptance criteria, created Business Process Mapping(UPN), and used Lucid Charts also.. Conducted User Acceptance Testing and Showed proof of Concept using Monday Project software during a 3-week Sprint.

Salesforce Business Analyst Team Sprint Clicked 01/17/2023-02/14/2023 Salesforce Admin & Analyst Team Sprint Clicked 04/28/2023- 05/22/2023 Observed the provided Stakeholder interview videos and notes and got an idea of which items we need to work on and what are their requirements.

Created User Stories depending upon the requirements for the business improvements. Created Business Process Map (UPN), and User Acceptance Testing Plan. We Delivered the Proof of Concept for that Scenario which is presented to that team sprint. Finally, we presented our demo Org by Integrating Docusign and creating some Dashboards and Reports.

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