Customer Service Real Estate

Carlos L. Cruz

Phone: 505-***-**** E-Mail: ******@*****.***

References Available Upon Request

Objective

Part-time employment which will allow me to utilize my expansive set of Customer Service/Management skills, in a successful and productive environment, while gaining new opportunities that will propel me to become a more effective and efficient leader. Experience

Gilly Lopez Group January 2023-Present

As a Residential Real Estate Agent, my job is to assist clients with buying, selling, or renting residential properties. I generate leads, conduct market research, list and market properties, help buyers find suitable homes, negotiate contracts, facilitate inspections, and provide expert advice on pricing and market conditions. I am dedicated to guiding clients through the entire transaction process, ensuring their needs are met.

Matt O’Neil Real Estate August 2020-2022

Lead Generation: Proactively identify and generate leads through various channels such as cold calling, warm calling, email campaigns, and online research.

Qualification: Screen and qualify potential leads by conducting initial conversations to determine their real estate needs, b udget, timeline, and motivation.

Follow-up: Consistently follow up with leads and maintain a detailed follow-up schedule to nurture relationships and convert potential clients into active prospects.

First Fidelity August 2013 - 2019

• Data Collections Agent securing National and International high-end clientele with all their needs, within sports.

• Primary contact for VIP clients, ensuring the highest level of customer service and confidentiality within a timely manner based on the client’s needs.

• Monitoring daily incoming/outgoing phone calls providing elevated customer service to new and returning clients. Vialinx September 2010 – August 2013

• Phone Agent Clerk and direct liaison for two major accounts, Cheryl & Co. and Scorsese.com, providing luxury customer service based on their needs.

• Managed a team of 100 people with daily schedules and personal needs while creating a positive and diligent working environment, allowing us to surpass our daily set goals and expectations.

• Lead in the beginning preparation for an off-site location for a smaller sister company to Scorsese.com as a result of our direct success within the company.

Tico Software May 2005 – September 2010

• Mid-level Data Entry for high profiled software company.

• Managed daily incoming/outgoing phone calls providing high-level customer service.

• Promoted to Customer Service Representative catering to new and existing clients, creating and modifying sports packages based on their current needs.

2

Education

High School Diploma (GED) Amherst Regional High 1992-1996 Skills

Motivational Public Speaker

Excellent Interpersonal/Communication Skills

Outgoing Team Leader

Ability to work with others.

Ability to work under minimal supervision.

Time Efficient

Dedicated to Problem Solutions, Management and High-Level Customer Service. My experience as an inside sales agent and supervisor for a team of over 100 phone agents has given me a competitive edge for the position of Customer Service Representative at American Airlines. Dealing with irate customers in the real estate industry has honed my problem-solving skills, professionalism, and ability to empathize with clients. I possess strong communication, adaptability, and leadership abilities, making me an ideal candidate to deliver exceptional customer service for American Airlines.

Contact this candidate