Customer Service Baton Rouge
Resume:
Natalie Perkins
Customer Service Rep with Call Center and Healthcare Experience
Baton Rouge, LA 70808
ad5sn2@r.postjobfree.com
Career oriented professional with excellent verbal and written communication skills. Proficient in Microsoft suite. Dependable with great problem-solving skills. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Baton Rouge Water Company - Baton Rouge, LA
August 2022 to Present
Answer 75+ inbound calls. Assist customers with information regarding their account. Process credit card and check payments. Toggle through different systems to provide the customer with specific account information. Complete orders to turn on and to turn off services. Quality Analyst
YoungWilliams - Baton Rouge, LA
December 2019 to June 2022
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Draft quality assurance policies and procedures. Suggest creative and active solutions for various issues. Monitor inbound calls in a remote setting for a call center with 300+ customer service representatives. Provide detailed information to assist the CSR with meeting and exceeding the quality goals.
Sales Support Specialist
Advantage Solutions - Baton Rouge, LA
November 2016 to August 2019
Responsible for the sale of various products in a retail store. Conducted onsite and in-store retail sales demonstrations. Partnered with the company managers to plan sales strategies. Sample out different product brands. Offer coupons and different tips to save money, while encouraging the customer to purchase the product.
Disputes Specialist
Quick Liens - Baton Rouge, LA
February 2015 to March 2018
Assist attorneys with their client’s personal injury liability, no-fault, or worker’s compensation claim. Research diagnosis codes on Medicare, Medicaid, and other insurance companies payment or claims summary. Draft and fax correspondence such as proof of representations, consents, and HIPAA, so that the company may be authorized to act on the beneficiary’s behalf. Draft correspondence to Medicare, Medicaid, and other insurance companies, requesting removal of conditional payments that are unrelated to the injuries reported in the accident. Refer to ICD-10 manual to corroborate the description of of each claim. Saved the client $25,000+ while working for the company. Receptionist
Complete Medical Solutions (Temporary Position) - Baton Rouge, LA February 2015 to October 2016
Greet customers as they enter the office. Answer multiple phone lines for a medical software office. Transfer calls to the appropriate department or associate. Send and receive faxes and emails. Mail invoices to various physicians. Direct visitors by maintaining employee and department directories. Maintain security by following procedures, monitoring logbook, issuing visitor badges. Veterinary Receptionist
Shenandoah South Vet hospital - Baton Rouge, LA
September 2012 to February 2015
Greet customers, schedule appointments. Enter information for new and existing patients in the Intravet system. Handle incoming and outgoing mail and emails. Update and file patients chart. Assist with the triage of the animals. Process cash, credit card, and check payments. Maintain the cleanliness of the waiting and exam rooms.
Medical Billing and Coding Student
Medical Records and Health Information Technicians - Baton Rouge, LA April 2013 to October 2013
Assist in the filing of insurance claims. Update patients information in the electronic health system. Schedule appointments. Answer multiple phone lines. Check patients vitals. Verify insurance plans, deductibles and co-pays. Process payments. Send and receive faxes. Scan documents into patients electronic health record.
Customer Service Representative
Convergys - Baton Rouge, LA
June 2008 to May 2012
Greet customers with a warm and professional attitude. Process credit and debit card payments. Interact with customers through live chat to help resolve any issues or answer questions. Upsell additional cell phone plan features. Assist the customer with adding or removing, text, internet or cancellation of their cell phone plans. Provide troubleshooting information. Education
Associate's in Medical Billing and Coding
Virginia College - Baton Rouge, LA
October 2013
Skills
• Microsoft Outlook, Word, Power point Type 55 wpm (10+ years)
• Customer Service
• Food Service
• Excel
• Sales
• Microsoft Office
• Inventory
• Team Building
• Receptionist
• Filing
• Marketing
• Time Management
• Medical Terminology
• Billing
• Clerical
• Customer Service Skills
• Data Entry
• Microsoft
• Microsoft Word
• Scheduling
• Management
• Medical Receptionist
• Medical Office Experience
• Multi-line Phone Systems
• Quality Assurance (1 year)
• Live Chat
• Medical Scheduling
• EMR Systems
• ICD-10
• Medical Records
• Medical Billing
• Medical Coding
• Insurance Verification
• Computer skills
• Cash handling
• Microsoft Access
• Windows
• Triage
• HIPAA
• QuickBooks
• CPT Coding
• ICD-9
• Phone Etiquette
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