Customer Service Hospitality Management

Sushma Pathak

***** ***** **** ** ***** TX ***** Phone: 682-***-**** Email: ad5smr@r.postjobfree.com

CAREER PROFILE & HIGHLIGHTS

Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness. An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

Organizational Behavior

Finance & Accounting

Sales & Marketing

Resource Methods & Decision Making

E-commerce in Hospitality

Entrepreneurship in Hospitality industry

Leadership Foundation

Business Labor & Law

Project Management

Managerial Foundations

Managerial Economics

Quality Management in Tourism and Hospitality

Strategy Planning & Business Integration

Human Resource Management

Food and Beverage Management

Event Management

Accommodation Operation Management

EDUCATION & PROFESSIONAL DEVELOPMENT

Tribhuvan University (NATHM)- Master of Hospitality Management- Completion-April 2018

Queen Margaret University (SMSH) - Bachelor of Hospitality management – Completion- April 2015

American Hotel and Lodging Educational Institute (SMSH)- Hospitality Management Diploma- Completion-June 2013

PROFESSIONAL EXPERIENCE

Raj Shayamaji Inc dba Icebox 815 Fort Worth Hwy Weatherford TX 76086

Manager Jan 2021 to Present

Day to Day bookkeeping

Inventory record keeping

Vendor relations and customer service

Employee management

Bhairabimai Inc Brothers Tobacco 1808 Santa Fe drive Weatherford TX 76086

Cashier Dec 2018 to Mar 2020

Customer service and shift managment

Holiday Inn, Glenmarie Kuala Lumpur, Malaysia

Executive Club Butler (Industrial Training) April 2012- October 2012

● Increased customers satisfaction ratings by more than 5% over a certain period

●Actively took part in brainstorming ideas for promoting hotel services in off season

● Reduced 30% customer complaints through the implementation of a dedicated complaint-handling cell to cater to escalated grievances.

●Responsible for overall service of front office and F and B service for executive club guest.

Hyatt Regency Dubai, U.A.E

Hostess (Operational Trainee) July 2014- July 2015

●Despite being an intern, handled the whole outlet’s purchase and sales account with no or less supervision

●Slashed the cost by almost 15% through inventory control

●Increased customer base by training new employee efficiently in short period of time through delegation

●Responsible for overall service of front office and F and B service for regency club guest

●Did lots of upselling

AWARDS AND RECOGNITION

Holiday Inn Glenmarie April 2012-October 2012

Hyatt Regency Dubai and Galleria July 2014-July 2015

Dean’s List

Sustainable Tourism Development Issues, Challenges & Debates

HYSTAR gold

COMPUTER SKILLS

Microsoft Office

Smart POS Version1.1

Cross Over Hotel Management System

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