Customer Service Manager

Christina Ordogne

Customer Service Manager

*****************@*****.***

A motivated, hardworking individual with skill sets in many different areas. Willing to go the extra mile to finish the task. I work well with others while maintaining a professional skill set. Customer service has been a passion for me since age 18 . In over ten years of customer service,

I’ve gained management skills while learning how to take control and be proficient . You need great listeners who are willing to assist and produce at high pace . I am looking forward to focusing all my abilities to this position.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Sales Manager

Francesca's collection Boutique - Pleasanton, CA

July 2022 to Present

• Greet all customers

• Clean dressing rooms

• Assist guest with returns and transactions

• Keep all working areas clean

• Package all online orders

• Open / close registers

• Prepare deposits for bank runs

Patient Care Technician

Jaqui' Foundation - Fairfield, CA

September 2020 to July 2022

• Assist clients in everyday activities such as grocery shopping, filing prescriptions, transporting them to doctors appointments.

• Provide companionship

• Mediate phone conversations at doctor appointments or at home.

• Provide transportation

• Basic food prep

Customer Service Representative

Credit Solutions Group Academy - Clovis, CA

February 2020 to April 2022

• Answer all outbound calls

• Explain membership guidelines and deadlines

• Authorize credit card payments

• Dispute collections off of credit history

Legal Process Server

Ace Attorney Service, Inc. - Oakland, CA

June 2018 to March 2020

• Conduct criminal searches for clients

• Responsible for Bill clients and keeping records of transactions using Quickbooks Microsoft Excel.

• File and issue court documents,complaints, and wage garnishments

• Serve legal documents to individual at their employment or home.

• Ability to produce consistently accurate work even while under pressure. Sales Associate and Cashier

Sears Hometown & Outlet Stores - San Leandro, CA

January 2018 to July 2018

My duties were to greet customers and answer phones. Very competitive environment so we often had raises for getting clients to opened credit lines. I worked with electronics such as microwaves, refrigerators, ovens, etc so I was responsible for explaining to client what they were purchasing and how important it was to buy insurance.

Caretaker

Manos Home Care - Oakland, CA

February 2015 to September 2017

As a caretaker I cared for young children and elderly clients and some of my duties were to transport them from various locations and return them home . At their homes I would feed and bath them sometimes read to them . I also took them on recreational activities . Education

High school in Diploma

San Leandro adult school - San Leandro, CA

April 2016 to 2017

Certificate in Medical Billing & Coding

Carrington College California-Sacramento - San Leandro, CA Skills

• Cash Register

• Customer Service

• CDL

• Sales Experience

• Medical coding

• Medical billing

• CPT coding

• Security

• ICD-10

• ICD coding

• Medical Records

• ICD-9

Certifications and Licenses

Security Guard

CPR Certification

First Aid Certification

Assessments

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Sales fit — Proficient

October 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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