Information Technology It Operations
Resume:
William Saunders
ITIL, PMP, CCNP, MCSE, CISM, CISSP
Morrisville, NC 27560
****.*******@*****.***
.
EDUCATION
DeVry University, Pomona, CA
BS. Computer Information Systems
Mt. Sierra College
Novell Master Certified Network Engineer
CERTIFICATIONS
IBM Global Services: Certified PMP
Quick Start Technologies: Computer Information Security Manager (CISM),
Microsoft Certified System Engineer
Pink Elephant: Certified ITIL V3/v4 Expert
Cisco: Cisco Certified Network Professional (CCNP) /CISSP
SUMMARY
A Seventeen-year Marine Corps veteran with experience in Information Systems and Public affairs experience.
ITIL Certified Information Technology Specialist, highly articulate and persuasive communicator with strong collaboration and teamwork skills and a proven ability to manage the delivery of innovative solutions to a large, geographically diverse global enterprise. With consistent professional experience providing hands-on technical expertise and leadership, highlights include:
Data Center Migrations from Anchorage, Alaska, to Virginia. Additionally, Colombia, Brazil, Argentina, Uruguay, and Mexico to New Jersey.
I'm an Infrastructure Planning Senior IT leader with extensive experience leveraging technology and information solutions and Project Management that supports the strategic business objective, dramatically reducing costs and increasing availability while maintaining service levels.
Established and directed the long-term strategic goals, policies, and procedures for the information technology department, as well as Data Center, moves.
I have a proven track record of implementing large-scale enterprise solutions, providing analysis & recommendations for networking and business systems, and building secure and efficient infrastructures.
Project manager for remote access solution, designed, implemented, and produced RFP, presentation, and documentation for 4000 employees accessing the system remotely on its functionality.
Developed 5-10 technology road maps utilizing the (CMMI) Capability Maturity Model Integration. This model shows the customer how to progress from the initial stage to a steady state optimized in a phased approach.
Adept at developing, deploying, and supporting information systems that are SOX, FINRA/NASD, and SEC compliant and consistently establishing harmony between IT and business objectives to ensure a significant return on investment and alignment of Enterprise Architecture and Project Management.
Architected and designed comprehensive node network solutions for multiple clients from concept to completion, including server design, engineering, and security. This activity enhances COBIT/ITIL procedures and a Configuration Management Data Base (CMDB).
Detailed Windows, Cisco, Palo Alto, Aruba Firewall, and Exchange experience. Successful implementation of Active Directory, SharePoint, Exchange 2003/2007/2010/2016, and O365.
Successfully set up, implemented, configured & maintained servers using Windows Server 2000/2003/2008/2012/2016
Dedicated to building and motivating cross-functional teams that exceeded expectations.
Demonstrated experience managing large to small, diverse clients and vendors and success in creating winning proposals.
I managed 36 direct reports, including (9) PMs in three regional locations implementing infrastructure and application solutions.
PROFESSIONAL EXPERIENCE
Cowlitz Indian Tribe
IT Director 04/2023
Assessed and developed a plan to rebuild the current infrastructure to steady state. Completely replaced infrastructure to include cyber security deterrence. Wrote and was awarded a government grant to procure the equipment and applications needed to commence and complete this engagement.
Tactical Air Support
Chief Information Officer 03/2020-02/2023
Directed nationwide network ops to include Cybersecurity deterrence and compliance.
Migrated organization from a Google platform to Azure O365 cloud computing environment.
Implemented gov’t computing cloud environment (GCC-High) administering the cybersecurity maturity model certification lvl 2.In compliance with NIST 800-171.
Technology strategist for the organization.
KBS Realty Advisors 02/2019-12/2019
VP Infrastructure& & Tech Ops
Rebuilt and redesigned the Nationwide MPLS network with SD-WAN redundancy connecting three regional sites.
Full hire/fire responsibilities
I implemented a triple-layer security environment using Cisco AMP/ firepower and AlienVault ensuring FINRA and NIST compliance.
I implemented security training for the employee to assist in phishing attacks.
Additionally, I implemented multi-facet authentication
and Ring Central phone systems.
Global Brands Group 05/2014-01/2019
IT Director
Develop and execute a strategic plan to build a highly efficient and scalable Information Technology and Business Systems department to support the more outstanding organization.
I managed an environment supporting 65,000 end-users daily workload distribution, prioritization, scheduling, and communication on three continents.
Manage the deployment of Core Build monitoring equipment (Big IP and BMC Performance Manager for servers) and coordinate deployments.
VMware 6.7, View and Horizon 7.5, NSX 6.3.2. Cisco Nexus 7-9000 core switches, 3850 switches, 4K series routers, and Palo Alto firewalls.
I implemented O365 via Azure throughout the enterprise.
Deployed AWS for IAAS
Ensure compliance with the adopted Change Management program to implement any changes to the IT infrastructure (e.g., new systems or network devices) or the IT application environment in a controlled, authorized, and informative manner.
Owns, operates and enhances the ITSM process, including incident, major incident, problem, and asset and change management.
I transitioned 400,000 endpoints onto System Center Configuration Manager globally for the finance industry.
Ensure milestone completion on an aggressive schedule.
I worked with Verizon to set up MPLS hubs in New York and Chicago, providing digital telephony services to 65,000 retail stores nationwide and worldwide.
Documented and communicated project risks during DEV, UAT, and Production rollout phases.
Model cost of Core Build services.
Managed monitoring of Core Build Partners from junior to senior level
Managed corporate event monitoring program and continually enhanced processes.
An unwavering commitment to personal and professional ethics and integrity
Southern Maryland Electric Cooperative 01/2012 – 05/2014
IT Infrastructure Director
Direct and oversee the implementation and optimization of Business Systems, including but not limited to Customer Relationship Management Systems, Customer Service Ticketing Systems, and Accounting Systems.
Data Center and Infrastructure management. I upgraded NOC core switches replacing 6905s with Nexus 7000 with the functionality to do layer 3/layer 2 and a Verizon MPLS implementation to support a 500-seat Call Center.
Upgraded our wiring closets with Cisco 3850 switched to enhance our wireless capabilities throughout the enterprise.
I implemented O365 via Azure throughout the enterprise.
I directed a team responsible for the design, implementation, and Tier 3 engineering support of monitoring solutions.
Enterprise monitoring utilizes the BMC Patrol monitoring suite for high availability for applications and infrastructure.
Data Center Migrations from Anchorage, Alaska, to Virginia. Additionally, Colombia, Brazil, Argentina, Uruguay, and Mexico to New Jersey.
Configure and manage ESX/VMWare virtual server and Cisco UCS server environments
I Directed both the strategy and tactical activities of the IT function for SMECO. I redesigned the data center.
Manage the integration of multiple disciplines within the IT function through subordinate and experienced professional employees.
Worked with the VMWare vSphere virtualization platform, including vMotion, HA, DRS, Storage DRS, design, implementation, data migration, performance monitoring, capacity management, and troubleshooting
People management tasks, including general staff management, annual review, training, development, and mentoring. The team consisted of MCSE's CCNA and CCNP.
Worked with the EMC VNX platform, including FAST Cache, Storage Pools, Power Path, design, implementation, data migration, performance monitoring, capacity management, and troubleshooting
I procured and configured Nexus 5 and 7000 core switches to enhance production and “DR” for seamless redundancy.
I upgraded VMware clusters from version 4.5 to 5.5. Consolidated 12 Dell rack servers into 2 Cisco UCS Servers. I provisioned EMC VNX 5500 Storage Array. Veem was used to back up the VM environment.
Responsible for vendor management and relationship.
All scripts/Misys – Raleigh, NC (contract) 08/2010 – 01/2012
IT Director
Managed, upgraded, and maintained the My Way and ProPM SAAS applications.
Responsible for gathering and submitting to senior management the annual project and budget requirements, creating and submitting related business cases, and including the agreed projects and deliverables into the actionable book of work tasks. Including account maintenance, capacity planning, CMDB, database scripting, and alert monitoring.
People management tasks, including general staff management, annual review, training, development, and mentoring. The team consisted of CCNA's CCNPs.
Responsible for strategy, management, and support of client IT solutions deployed to the field based on client requirements.
With IBM Endpoint Manager, I lowered the cost of managing and securing mobile devices, laptops, desktops, and servers – physical or virtual, on or off-network.
Set up VPN Tunnels and routes, as well as managed the firewalls.
Management level experience of; Microsoft Windows operating system across major releases (7 / 8), including security, maintenance patching paradigms, and standards. MSI and related application packaging and delivery technologies, including App-V VMWare, Citrix XenDesktop, and XenApp technologies, for all Windows-based remote desktop and application delivery. Upgraded the VM environment from 4.1 to 5.1 successfully. Architecture and design of comprehensive node network solutions for multiple clients from concept to completion, including server design, engineering, and security. 3rd-level support and critical incident management oversight.
Direct reports: DBAs, call center personnel, tier 3 engineers, administrators, and oracle developers.
TECHNICAL SKILLS
Protocols
TCP/IP, IPv6, EIGRP, OSPF, BGP, HSRP, and VRRP.
LAN
Ethernet, VLAN, LACP, SPAN/RSPAN, STP, RSTP, MSTP, Fabric path, and VPC.
WAN
MPLS, IPsec VPN, DMVPN, T1/E1, HDLC, PPP, and Silver Peak SD-WAN.
Hardware
NX-OS, IOS/IOS-XR/IOS-XE, Cisco Nexus 9K/7K/5K/2K, Catalyst 6506 /4506/3850/3750/ 2960 Switches and 1821/1841/2821/2921/3660/3925 ISR and ASR 9006 Routers, Cisco UCS B/C Series, FI, Arista 7100S, F5 3600/1500 (BIG-IP LTM), Juniper JunOS, ex3200/4200 and SRX240/3400.
Virtualization
VMware ESXi, VCenter, VShield, VMotion, dvSwitch, KVM/Virtual Manager, VyOS, A10 SoftAX, and CSR1000v.
Datacenter
Cisco Nexus, ACI/APIC, UCS/FI, MDS, OTV, Fabric path, VPC, and VPC+.
Security
Palo Alto PA-5050/4020/3020/820/500/220/VM300, Cisco ASA 5520/5505/5525-x, Juniper SRX, and IDS/IPS. CISSP.
Wireless
Aruba Controller/AirWave/AP105/CPPM, Cisco Controller/WCS/AP1300, and Meraki.
Sever
Infrastructure
Windows Server Active Directory/DNS/ DHCP/FTP, RADIUS, and TACACS+.
Tools
SNMP, Solar Winds NPM/NCM/NTA, Wireshark, Syslog, and Cisco ACS/PI.
Operating Systems
Linux (Ubuntu and Centos) and M.S. Windows.
Storage
Public Cloud
EMC, Commvault, NAS, SAN, Veem, and Veritas
AWS, Azure, and Rackspace. Azure toolset: Azure Management Studio Azure power shell; Azure CLI for SQL database management.
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